
Results-driven Operations Leader with 20+ years of experience in financial services, customer operations, and collections. Proven ability to lead cross-functional teams, manage high-volume workflows, and improve KPIs through process optimization and data-driven decisions. Experienced in project coordination support including recruiting events, onboarding, training programs, and process improvements. Strong background partnering with Compliance, Legal, and Executive leadership to ensure regulatory compliance (FDCPA, CFPB). Skilled in coaching teams, managing escalations, and improving service-level performance in fast-paced environments. Currently pursuing PMP certification to strengthen formal project management skills.