JULISSA SANCHEZ
Anaheim,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Honda Financial Services
Cypress, CA
03.2021 - Current
- Delivered exceptional customer service to every client by following 611 and PRIDE patterns creating positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Expert knowledge of CASS, HFS/AFS.com, HAL, Lyrical and AHFC Dialer functionality.
- Effective liaison between customers and internal departments.
- Conducted team and regional meetings to communicate department stats and goals as well as to review company procedures.
- Part of MPG 1 2021 WSC Team.
Collections Specialist
Honda Financial Services
Cypress, CA
10.2020 - 03.2021
- Managed over 50 inbound / outbound calls to notify clients of delinquent accounts while maintaining and improving client relations.
- Negotiated payment terms for delinquent accounts, processed payments, and created payment adjustments.
- Trained new team members on scripts, company services and collection strategies.
Bank Teller
Citizens Business Bank
Orange, CA
07.2020 - 10.2020
- Performed company's internal controls by keeping funds secure and accurately transferring monies.
- Accepted and placed stop payment requests, processed check reorders and address changes.
- Received commercial and individual checking deposits, verified endorsements, and issued receipts Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Increased productivity by switching to electronic logs of cashier's checks.
Sales Representative
AT&T
Fullerton, CA
12.2018 - 07.2020
- Increased revenue by acquiring new customers and determining their needs to offer relevant products.
- Developed and delivered engaging sales presentations to convey product benefits.
- Meticulously handled administrative aspects of sale including completing customer contracts and warranties.
Education
Bachelor of Arts - Economics
California State University - Fullerton
Fullerton, CA05.2020
Skills
- Ability to self-manage, work effectively under pressure, able to meet strict deadlines, and exceed quotas
- Strong attention to detail with emphasis on accuracy and analytical skills
- Computer savvy with skills including Excel, Outlook, PowerPoint, Word and Some CSS
- Bilingual , Spanish and English
Timeline
Customer Service Representative
Honda Financial Services
03.2021 - Current
Collections Specialist
Honda Financial Services
10.2020 - 03.2021
Bank Teller
Citizens Business Bank
07.2020 - 10.2020
Sales Representative
AT&T
12.2018 - 07.2020
Bachelor of Arts - Economics
California State University - Fullerton
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