Julissa Sanchez

Account Manager

Summary

Professional with substantial experience in administrative support and office management. Skilled in managing schedules, organizing documents, and coordinating team activities to drive efficiency. Strong focus on collaboration and achieving results, with flexible approach to changing needs. Reliable, adaptable, and proficient in Microsoft Office Suite and other essential administrative tools.

Overview

years of professional experience

Certification

Languages

Work History

Account Manager/Supervisor of Operations

Fourest Tree Service Inc.

05.2021 - Current

Managed 15–20 client accounts, responding to emails and phone calls regarding service requests, concerns, and issues.
Provided timely and effective resolutions, maintaining clear and consistent communication to ensure client satisfaction.
Ensured smooth transitions during onboarding processes for new clients by carefully managing expectations and timelines.
Organized quarterly business reviews to evaluate account performance and implement necessary adjustments.
Effectively translated job scopes from English to Spanish for field crews, ensuring all team members clearly understood safety requirements, client expectations, and project timelines.
Managed all billing and invoicing processes for client accounts while maintaining consistent, professional communication to ensure transparency, timely payments, and long-term customer satisfaction.

Clerical/Administrative Assistant

Covid Clinic

07.2020 - 05.2021

Maintained a professional office environment by ordering supplies, managing inventory levels, and coordinating equipment maintenance as needed.
Reduced errors in documentation by meticulously proofreading materials before submission or distribution.
Optimized the flow of information within the office by maintaining accurate records and distributing essential documents to relevant personnel.
Safeguarded sensitive information through meticulous attention to detail in handling confidential materials and adhering to privacy guidelines set forth by the company.

Secretary's Assistant

West Coast Pulmonary

08.2017 - 05.2018

Expedited document processing by utilizing office equipment such as scanners, photocopiers, and fax machines with proficiency.
Kept sensitive information secure through proper handling of confidential documents according to established policies and procedures.
Supported the Secretary with managing daily tasks, allowing them to focus on high-priority projects and initiatives.
Maintained a clean and organized workspace that facilitated an optimal working environment for both the Secretary and their colleagues.

Education

Associate of Arts - Nursing

Oxnard College

Oxnard, CA

06-2027

Skills

Documentation and reporting

Office management

Schedule management

Administrative support