Julissa Santiago

As the sole pre-litigation paralegal at the firm, I handled a large caseload while collaborating closely with lead attorneys at a plaintiff law firm.

• Assisted attorneys in preparing for trials, leading to successful outcomes and client satisfaction. Our teamwork contributed to securing settlements exceeding 2 million dollars quarterly.
• Trained new employees on company policies and legal standards.
• Facilitated communication between clients and attorneys, ensuring timely updates on case status and developments.
• Analyzed complex legal issues, providing strategic recommendations that informed case direction.
• Managed case files and maintained accurate documentation in compliance with legal standards.
• Reduced litigation costs for clients by negotiating favorable settlements in various cases.
• Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
• Drafted demands for attorney review.

Worked with lead attorneys at a plaintiff law firm. Managed Cruise cases, auto accidents, ride-share, slip-and-fall, medical malpractice. nursing home abuse, truck accidents, and workers' comp.

• Efficiently handled cases from start to finish, including intake, establishing liability, signing client / sent retainers, coordinating care, and reviewing and collecting documents such as defendant and plaintiff Dec. page, crash reports, MRI reports, medical records, final reports, billing statements, PIP logs, health liens, and workers' compensation liens.
• Prepared clients for EUOs and IMEs, conducted informal interviews with clients and insurance representatives, and organized mediation, depositions, and pre-depositions.
• Drafted demands for attorney review, negotiated settlement offers, and coordinated reductions with physicians and subrogation agencies, including Medicare.
• Prepared closing statements and invoices for operating accounts to ensure proper case closure. Throughout the process, I maintained consistent communication with clients.

• I managed a large caseload at a multi-district litigation firm, overseeing clients involved in product liability cases. This involved requesting and reviewing medical records related to client injuries. I pre-screened clients and completed the plaintiff's fact sheet, resulting in 98% of cases being resolved before litigation.
• Developed individualized service plans to address client needs and goals effectively.
• Coordinated with multidisciplinary teams to ensure comprehensive care and resource access.
• Conducted regular follow-ups to maintain communication and assess satisfaction with services.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.