Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Performance Highlights (From Navy Evaluations)
Navy and Marine Corps Achievement Medal
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Julissa Sheffield

Norfolk,VA

Summary

Versatile and mission-driven administrative professional and U.S. Navy veteran with over six years of combined healthcare, surgical, and administrative experience. Demonstrated excellence in healthcare operations, staff supervision, and interdepartmental coordination. Certified Surgical Technologist and Phlebotomist with a strong foundation in scheduling, budget oversight, personnel management, and cross-functional leadership. Committed to delivering top-tier support in administrative environments with high efficiency and organizational integrity.

Experienced with team management, workflow optimization, and conflict resolution. Uses strategic planning to enhance operational efficiency and team performance. Knowledge of best practices in supervision and employee development.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Work Center Supervisor

United States Navy
01.2024 - Current
  • Led administrative and operational support across surgical departments including general surgery, OB/GYN, pediatrics, bariatrics, plastic surgery, and robotics.
  • Supervised a team of military and civilian staff, conducted performance evaluations, drafted awards, and handled formal counseling.
  • Managed inventory, supply requisition, and annual budgeting processes for the surgical division.
  • Coordinated staff scheduling, surgery schedule, and daily OR assignments; facilitated hiring and interview processes for civilian hires.
  • Oversaw case scheduling with physicians and ensured seamless coordination between departments.
  • Managed 21 personnel resulting in 98% efficiency throughout the Operating Room.

Certified Surgical Technologist

United States Navy
01.2023 - 04.2024
  • Scrubbed for over 37 complex procedures across multiple surgical specialties.
  • Maintained and prepared operating rooms, managed surgical equipment, and ensured sterile field integrity.
  • Trained and mentored 14 surgical technologists and students; improved technical readiness and graduation rates.
  • Served as lead tech for Labor & Delivery, managing $105K in supplies and coordinating 33 emergent deliveries.

General Duty Corpsman

United States Navy
05.2019 - 12.2022
  • Delivered direct patient care including vital signs, specimen collection, and administration of medications.
  • Conducted phlebotomy and laboratory work, managed medical appointments, and maintained patient records.
  • Supported clinic administrative functions: appointment scheduling, healthcare documentation, supply tracking.
  • Received Navy and Marine Corps Achievement Medal for exceptional performance.
  • Improved clinical workflow with introduction of electronic health records system.

Document Processor

Checkered Flag Motor Car Company
04.2018 - 05.2019
  • Processed vehicle sales, DMV registration, and bank financing paperwork.
  • Resolved loan and funding issues, trained new staff in admin and front-desk roles.
  • Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
  • Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
  • Improved client relations by providing accurate and prompt responses to inquiries regarding document status or issues.

Receptionist

Checkered Flag Toyota
03.2018 - 05.2019
  • Managed high-volume phone systems and front-desk customer service.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

Academy of Mount Saint Ursula
The Bronx, NY
05.2009

Skills

  • Operations & Personnel Management
  • Healthcare Administration
  • Medical Scheduling
  • Surgical Support
  • Inventory & Supply Chain Oversight
  • Counseling & Mentorship
  • Military Evaluations & Awards
  • Phlebotomy & Laboratory Support
  • Microsoft Office Suite
  • Customer Service
  • Interdisciplinary Team Collaboration
  • Employee supervision
  • Multitasking Abilities
  • Department organization
  • Staff education
  • CERNER experience

Accomplishments

  • Supervised team of 15 enlisted personnel and 5 civilian staff members.
  • Created an SOP and Training Guide on Labor and Delivery

Certification

  • Certified Surgical Technologist (CST), Aug 2023–2027
  • Certified Phlebotomy Technician, 2020
  • BLS for Healthcare Providers, Expires Oct 2026
  • Food Handler Certification, Expires Apr 2026
  • Secret Clearance

Timeline

Work Center Supervisor

United States Navy
01.2024 - Current

Certified Surgical Technologist

United States Navy
01.2023 - 04.2024

General Duty Corpsman

United States Navy
05.2019 - 12.2022

Document Processor

Checkered Flag Motor Car Company
04.2018 - 05.2019

Receptionist

Checkered Flag Toyota
03.2018 - 05.2019

High School Diploma -

Academy of Mount Saint Ursula

Performance Highlights (From Navy Evaluations)

  • Hand-selected as Lead Labor & Delivery Surgical Technologist; scrubbed 23+ C-sections and maintained operative suites.
  • Supervised turnover operations for surgical staff, ensuring material readiness and patient care excellence.
  • Trained 14 surgical techs and increased department graduation and readiness metrics.
  • Coordinated multimillion-dollar budgets, logistics, and personnel management.
  • Authored military evaluations and awards for Sailors and civilians, reflecting outstanding administrative capability.
  • Demonstrated leadership in team management, goal execution, and command climate improvement.

Navy and Marine Corps Achievement Medal

Awarded with one of the Navy's highest honors for being an exceptional sailor. 

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