Julissa Torres
San Antonio,TX
Summary
Driven professional with a track record of enhancing customer experience through effective communication and relationship management. Demonstrated organizational skills and professionalism, achieving sales targets and streamlining patient care processes. Skilled in issue resolution and time management, contributing to significant operational improvements. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Vendor
Hallmark
San Antonio, TX
11.2023 - Current
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Set up displays and signage to attract customers and boost sales.
- Coordinated with cross-functional teams to ensure product availability for key sales periods.
- Initiated sustainability practices in procurement processes, aligning with company's environmental goals.
Hair Colorist
Self Employed Services
Uvalde, TX
10.2013 - Current
- Supported junior colorists through mentorship and guidance, fostering their growth and development within the industry.
- Consistently met performance targets for both service volume and retail sales goals within the salon environment.
- Continuously expanded knowledge of hair color techniques through participation in professional certification programs, leading to increased versatility and adaptability.
- Provided in-depth consultations, analyzing each client''s needs and expectations before proceeding with the coloring process.
- Demonstrated exceptional attention to detail while precisely mixing colors according to manufacturer instructions or custom recipes created based on individual needs.
- Increased salon revenue through effective upselling of additional services and products.
- Educated clients on proper at-home care to ensure long-lasting color vibrancy and health of their hair.
Home Health Clerk
Maverick Home Health
Uvalda, TX
07.2018 - 10.2020
- Improved patient comfort by providing compassionate and attentive care.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Diploma - Basics
Southwest Texas Junior College
Uvalde, TXSkills
- Issue Resolution
- Relationship Management
- Organizational Skills
- Time Management
- Excellent Communication
- Effective Communication
- Task Prioritization
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Vendor
Hallmark
11.2023 - Current
Home Health Clerk
Maverick Home Health
07.2018 - 10.2020
Hair Colorist
Self Employed Services
10.2013 - Current
Diploma - Basics
Southwest Texas Junior College