Julissa Torres
new port richey,FL
Summary
Dynamic professional with proven expertise in promotional support and exceptional client account management, honed at HomeGoods and other leading companies. Skilled in creating engaging merchandise displays and leveraging retail loss prevention techniques. Excels in upselling and providing product guidance, driving sales and enhancing customer satisfaction. Demonstrates a strong ability to connect with customers, fostering loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Sales Associate
HomeGoods
New Port Richey, FL
08.2023 - Current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Prepared merchandise for purchase or rental.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered customer inquiries regarding product features, pricing, and availability.
- Greeted customers to determine wants or needs.
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained cleanliness of store environment including floors, windows, displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted customers with product selection, sizing and styling.
Server
Chicken Salad Chick
Trinity, FL
04.2023 - 06.2023
- Cleaned tables and chairs to prepare dining area for next customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
Barista
Dunkin' Donuts
Lutz, FL
05.2022 - 04.2023
- Checked brewing equipment for proper functionality.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Utilized POS system to receive and process customer payments.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Received and accurately processed customer payments.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Operated cash registers to process customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Described menu items to customers and suggested appealing products.
Education
High School Diploma -
Steinbrenner High School
Lutz, FL05-2022
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Product guidance
- Client account management
- Merchandise display
College Student
I'm currently studying PCT, In Metropolitan Technical Career Institute in New Port Richey FL and majoring in Radiology at PHSC in New Port Richey as well. I'm studying PCT to gain experience in the Medical Felid and I have a long term goal in Radiology. I want to become an MRI Tech and a Sonographer OBGYN.
Timeline
Sales Associate
HomeGoods
08.2023 - Current
Server
Chicken Salad Chick
04.2023 - 06.2023
Barista
Dunkin' Donuts
05.2022 - 04.2023
High School Diploma -
Steinbrenner High School