Kera Richard
Spring,TX
Summary
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
9
9
years of professional experience
Work History
Student Services & Operations Manager
CyFair Career Institute
Houston, Tx
09.2025 - Current
- Coordinated admissions and student support operations, streamlining scheduling, enrollment activities, testing, orientations, and documentation to enhance student experience.
- Coordinate with instructors, administration, and other staff to address operational needs, resolve student concerns, and maintain smooth daily workflow.
- Identified and resolved process or documentation issues by collaborating with staff, improving operational workflows and student satisfaction.
- Respond to high-volume phone, email, and in-person inquiries while ensuring students receive consistent information and professional service.
- Track applications, enrollment activity, and student records in DreamClass and Copper CRM to support accurate reporting and timely follow-up.
- Maintained compliance records and confidential student files, ensuring accurate graduation documentation and adherence to state reporting and audit requirements.
- Support office readiness by coordinating documentation, forms, program materials, schedules, and other administrative needs.
Office Manager / Senior Tax Specialist
H&R Block
Houston, Tx
12.2017 - Current
- Lead daily tax office operations with responsibility for client service, staffing, scheduling, payroll, recruiting, employee development, and administrative workflow.
- Set clear expectations for staff and support consistent delivery of a professional, client-focused experience during high-volume tax seasons.
- Coached and supported team members on client service, workflow, office procedures, and performance expectations to enhance service quality.
- Monitored daily office activity, staffing needs, appointments, and workflow to sustain operational efficiency and adapt to business demands.
- Recruit, onboard, train, and develop employees while supporting office readiness for seasonal demand.
- Resolved escalated client concerns, researched complex account and documentation issues, and provided clear solutions and next steps to improve client satisfaction.
- Review sensitive financial and tax documentation for completeness and accuracy while maintaining confidentiality and compliance with established procedures.
- Process payments, maintain accurate client records, and support consistent execution of service and operational standards.
Medical Operations Manager
MDS Medical Supplies
06.2022 - 09.2025
- Oversaw daily healthcare operations, documentation systems, compliance, reporting, vendor coordination, and workflow improvement to enhance service delivery.
- Coordinated operational priorities among customers, vendors, healthcare contacts, and internal staff to ensure seamless service delivery.
- Managed competing priorities, researched operational issues, and implemented solutions to sustain optimal workflow.
- Maintain organized operational records, monitor documentation needs, and ensure established procedures are followed.
- Managed coordination of forms for efficient office operations., supplies, records, and other resources needed to support daily office readiness.
Education
Associate of Arts (A.A.) - Business Administration
Lone Star College
BBA - Accounting
University of Houston
08-2026
Skills
- Operations management
- Workflow improvement
- Document management
- Compliance management
- Compliance auditing
- Vendor management
- Client relations
- Employee development
- Time management
- Effective communication
- Team building
- Problem solving
Leadership Strengths
- Team Leadership: Experience setting expectations, training and developing staff, coordinating schedules, and supporting accountability in fast-paced service environments.
- Client Experience: Strong background handling high-volume client interactions, identifying needs, resolving concerns, and delivering consistent professional service.
- Operational Execution: Experienced managing staffing, scheduling, compliance, records, supplies, workflow, and office readiness while balancing multiple priorities.
- Change & Problem Solving: Able to adapt to new processes, identify gaps, coordinate across teams, and implement solutions that strengthen day-to-day execution.
Timeline
Student Services & Operations Manager
CyFair Career Institute
09.2025 - Current
Medical Operations Manager
MDS Medical Supplies
06.2022 - 09.2025
Office Manager / Senior Tax Specialist
H&R Block
12.2017 - Current
BBA - Accounting
University of Houston
Associate of Arts (A.A.) - Business Administration
Lone Star College