Julissa Valadez
Smyrna
Summary
Friendly and dependable professional with a background in customer service, admin work, and running a small business. I'm looking to move into payroll and bring along strong organization skills, respect for privacy, and an eye for detail. I pick things up quickly and always bring a positive attitude, especially when it comes to handling important info and tight deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Mercedes Benz
01.2025 - Current
- Serve as the first point of contact for clients, ensuring a professional and welcoming experience
- Answer and direct high-volume inbound calls using a multi-line phone
- Maintain front desk operations, including filing, scanning, and organizing documents for administrative efficiency
- Maintain front desk operations, including filing, scanning, and organizing documents for administrative efficiency
- Maintain and organize administrative records, including sensitive documents, with care and accuracy.
Co Host
Air BnB
07.2020 - Current
- Manage guest communications and bookings, providing prompt and friendly responses to inquiries and coordinating check-in/check-out procedures.
- Ensure properties were clean, well-stocked, and ready for guests by overseeing or coordinating with cleaning and maintenance teams.
- Create detailed property listings with appealing descriptions and high-quality photos, highlighting unique features to attract more bookings.
- Handle guest issues and special requests efficiently, maintaining high ratings and positive reviews.
Owner
Atlanta Cleaning Service
05.2019 - Current
- Develop and manage strong client relationships, tailoring services to meet unique residential and commercial cleaning needs, leading to high client satisfaction and retention.
- Recruit, train, and lead a diverse, highly skilled team, fostering a culture of professionalism, reliability, and attention to detail.
- Manage client scheduling, budgeting, and staff time logs – building payroll-adjacent experience.
- Oversee daily operations including inventory, quality control, and team coordination.
- Manage budgeting, inventory, and supply procurement to optimize resources, maintain cost efficiency, and ensure high-quality service delivery.
Teacher Assistant
The Little House Learning Center
08.2020 - 11.2020
- Collaborated closely with the lead teacher to support daily classroom activities and maintain an engaging, organized learning environment.
- Monitored student behavior, enforced classroom rules, and reinforced positive conduct to ensure a safe and respectful atmosphere.
- Assisted in developing lesson plans and preparing instructional materials, contributing to creative and effective learning experiences.
Team Leader
Chick-fil-a
05.2016 - 01.2017
- Supervised and coordinated team members during shifts to ensure efficient, high-quality service, and adherence to Chick-fil-A's customer service standards.
- Trained new employees on company protocols, food safety procedures, and customer service expectations, fostering a supportive and skilled team.
Education
Completed -
CAMPBELL HIGH SCHOOL
INTUIT
Pursued Medical Assistant -
FORTIS COLLEGE
12.2018
Skills
- Team Leadership
- Data Entry & ExceL
- Customer Service & Communication
- Bilingual: Fluent in Spanish
- Payroll Fundamentals (in progress)
- Organization
- Multi-tasking
- Problem Solving
Certification
BLS
Timeline
Receptionist
Mercedes Benz
01.2025 - Current
Teacher Assistant
The Little House Learning Center
08.2020 - 11.2020
Co Host
Air BnB
07.2020 - Current
Owner
Atlanta Cleaning Service
05.2019 - Current
Team Leader
Chick-fil-a
05.2016 - 01.2017
Completed -
CAMPBELL HIGH SCHOOL
INTUIT
Pursued Medical Assistant -
FORTIS COLLEGE
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