Julissa Valencia
Irvine,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Infusion For Health
Brea, CA
07.2023 - Current
- Scheduled and confirmed patient appointments for diagnostic, infusion and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Organized patient charts, gathering medical histories, lab results and consents.
- Obtained information by contacting appropriate personnel or patients.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
Patient Care Supervisor
ActiCare Health
Livermore, CA
07.2017 - 02.2023
- Explained policies, procedures and services to patients.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited, hired and trained new medical and facility staff.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
Medical Assistant Supervisor
Ravinder & Vasdeep Kahlon MD
Fremont, CA
08.2007 - 08.2016
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Verified insurance coverage for each patient visit.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Processed referrals for specialist visits or diagnostic tests.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Processed invoice payments and recorded information in account database
- Collected, posted and managed patient account payments.
Education
Some College (No Degree) - Medical Insurance Billing And Coding
U.S Career Institute
Fort Collins, CO06-2024
Some College (No Degree) - Medical Assisting
Unitek College - Fremont
Fremont, CA06-2007
High School Diploma -
Milpitas High School
Milpitas, CA06-2005
Skills
- HIPAA Guidelines
- Customer Service
- Office Management
- Multitasking and Organization
- Telephone Etiquette
- Insurance Authorizations
- Billing Dispute Resolution
- Insurance Billing
- Medical Records
- Staff Management
Languages
Spanish
Native/ Bilingual
Certification
- Certified Medical Assistant -2007
- Certified Medical Administrative Assistant (CMAA)
- Medical Billing and Coding - 2024
Timeline
Intake Coordinator
Infusion For Health
07.2023 - Current
Patient Care Supervisor
ActiCare Health
07.2017 - 02.2023
Medical Assistant Supervisor
Ravinder & Vasdeep Kahlon MD
08.2007 - 08.2016
Some College (No Degree) - Medical Insurance Billing And Coding
U.S Career Institute
Some College (No Degree) - Medical Assisting
Unitek College - Fremont
High School Diploma -
Milpitas High School
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