Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julissa Valencia-Carrillo

Fayetteville,NC

Summary

Dynamic professional with a proven track record in leadership and customer service within high-volume, fast-paced environments. Poised to transition into a new field and location. Expertise in fostering effective communication and managing teams to ensure seamless operations and elevated customer satisfaction. Eager to leverage transferable skills to address diverse challenges and seize new opportunities for growth and success. Committed to delivering exceptional results while adapting to the demands of a changing setting.

Overview

3
3
years of professional experience

Work History

Lead Server

IHOP
06.2024 - 10.2025
  • Managed high volume customers (12h) with effective time management and strong multitasking abilities.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment.
  • Promoted a positive workplace culture.
  • Cultivated strong relationships, generating a flow of regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Followed health and safety protocols crucial for the maintenance of safe and sanitary environments for customers and staff.


Front Desk Receptionist

Days Inn Hotel
09.2022 - 04.2023
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Completed all tasks in compliance with company policies and procedures.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

Ongoing - Criminology

Fayetteville Technical Community College
Fayetteville, NC
06-2028

Ongoing - Criminology

Merced Community College
Merced, CA

Skills

  • Problem-solving

  • Compliance standards

  • Conflict management

  • Team leadership

  • Verbal and written communication

  • Positive and friendly attitude

  • Operational efficiency

  • Relationship management

  • Critical thinking

  • Responsible and trustworthy

Languages

Spanish- Fully Fluent
Korean- Beginner
ASL- Beginner

Timeline

Lead Server

IHOP
06.2024 - 10.2025

Front Desk Receptionist

Days Inn Hotel
09.2022 - 04.2023

Ongoing - Criminology

Fayetteville Technical Community College

Ongoing - Criminology

Merced Community College

Similar Profiles

CREATE PROFILE