Julissa Vallejo
Torrance,CA
Summary
Results-driven Customer Care Manager with expertise in team management and operational oversight. Experienced in strategic planning and driving sales growth while enhancing customer satisfaction. Skilled in resolving inquiries, managing inventory, and implementing process improvements. Committed to fostering strong client and vendor relationships to support organizational growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
SpaceX
Hawthorne, California
08.2025 - Current
- Provided technical customer support for Starlink/SpaceX, troubleshooting internet connectivity, hardware, software, and account-related issues.
- Assisted customers with Starlink equipment setup, connectivity issues, network troubleshooting, and technical support.
- Specialized in IT troubleshooting and technical problem-solving, diagnosing issues efficiently and guiding customers through step-by-step resolutions.
- Investigated complex technical issues, identified root causes, and provided clear solutions while maintaining a high standard of customer service.
- Collaborated with internal teams to escalate and resolve complex technical issues, enhancing customer experience.
- Served as a proactive team member who combined technical expertise, problem-solving, and leadership initiative to support both customers and coworkers.
- Spearheaded team engagement initiatives and event ideas that strengthened team morale and collaboration.
- Organized and proposed team-building activities and bonding events designed to increase employee engagement and create a stronger sense of community.
- Proposed innovative solutions for team challenges, contributing to improved morale, communication, and employee engagement.
Assistant Store Manager / Retail Event Coordinator
Our Place
Los Angeles, CA
10.2022 - 10.2024
- Played an integral role in launching Our Place's first-ever brick-and-mortar location, working closely with executives, product development, and e-commerce teams to translate the brand's digital success into a seamless in-store experience.
- Defined and implemented brand's customer service structure, fostering long-term client relationships through a high-touch, hospitality-driven approach.
- Developed and executed community-driven events and experiential activations, increasing brand awareness and driving foot traffic while enhancing customer retention.
- Partnered with marketing and leadership teams to integrate website, product development, and retail operations, ensuring cohesive omnichannel experience.
- Increased store sales by 40% through effective sales strategies and customer engagement initiatives.
- Received recognition for outstanding performance in driving customer satisfaction and loyalty through letters and reviews.
- Key Achievements:
Clienteling Lead FT / Site-Supervisor
Cuyana
Pacific Palisades
06.2021 - 10.2022
- Assisted General Manager in surpassing financial goals, maintaining inventory, and hiring/training staff
- Delivered insights on product and sales performance to enhance strategic decision-making
- Organized and executed events to grow store network and community presence
- Collaborated with HQ team members to execute in-store marketing events
- Ensured compliance with company policies and standards
Sales Associate
Kendra Scott
El Segundo, CA
11.2019 - 09.2020
- Provided exceptional customer service that enhanced customer satisfaction in a high-volume, fast-paced retail environment.
- Managed daily store operations, ensuring efficient opening/closing procedures, effective inventory management, and visually appealing merchandising.
- Collaborated with team members to exceed monthly sales goals and uphold brand standards.
- Engaged in store events and promotions, contributing to increased sales and strengthened community ties.
- Participated in store events and promotions to drive sales and community engagement.
Le Labo / Business Manager
Nordstrom Corte Madera
06.2018 - 08.2019
- Managed daily store operations, ensuring efficient inventory management, strong sales performance, and exceptional customer service
- Partnered with corporate teams to implement marketing initiatives and promotions, enhancing brand visibility and customer engagement
- Evaluated sales data and trends to inform strategies that improved store performance and increased profitability
- Collaborated with corporate teams to execute marketing initiatives and promotions
Key Holder / Event Coordinator
Fresh
Century City
10.2016 - 05.2018
- Cultivated customer relationships, coordinated brand events, and oversaw vendor promotions to enhance brand visibility
- Coordinated appointments to enhance client service, payments, and marketing goals
- Surpassed retail sales goals, attracted new customers, delivered skincare consultations, and directed store operations
Education
Animo Leadership Charter High School
Inglewood, CASkills
- Customer Experience Design
- Customer retention
- Customer Engagement Strategies
- Sales Optimization
- Technical support
- IT troubleshooting
- Problem-solving
- Client relationship management
- Growth strategy
- Event coordination
- Team building
- Team collaboration
- Process improvement
- Operational Efficiency
- Campaign execution
- Market Analysis
- Adaptability
- Communication
- Team collaboration
- Team collaboration
Timeline
Customer Service Representative
SpaceX
08.2025 - Current
Assistant Store Manager / Retail Event Coordinator
Our Place
10.2022 - 10.2024
Clienteling Lead FT / Site-Supervisor
Cuyana
06.2021 - 10.2022
Sales Associate
Kendra Scott
11.2019 - 09.2020
Le Labo / Business Manager
Nordstrom Corte Madera
06.2018 - 08.2019
Key Holder / Event Coordinator
Fresh
10.2016 - 05.2018
Animo Leadership Charter High School