Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julissa Vega

Summary

Dynamic and detail-oriented professional with experience as a Cake Decorator at Sam's Club, excelling in custom cake consultations and food handling safety. Proven ability to enhance customer satisfaction through strong communication and precise hand-eye coordination, consistently delivering high-quality designs that meet client expectations.

Offering strong foundation in artistic skills and genuine passion for cake design, eager to learn and grow in creative environment. Brings basic understanding of design principles and hands-on experience with various decorating tools. Ready to use and develop skills in frosting techniques and decorative piping in hiring role.

Developed artistic and creative skills in fast-paced bakery environment, focusing on precision and attention to detail. Built expertise in managing multiple tasks, ensuring high-quality results under time constraints. Looking to transition into new field, bringing exceptional organizational skills and dedication to meeting customer expectations.

Overview

3
3
years of professional experience

Work History

Cake Decorator

Sam's Club
09.2024 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.

Lead Barista

Dunkin' Donuts
02.2023 - 12.2023
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Streamlined workflow for barista team members by implementing effective task delegation.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Shift Leader

Subway
03.2022 - 09.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Education

High School Diploma -

Dobie HS
05-2022

Skills

  • Cake decoration
  • Food handling safety
  • Precise Hand-eye coordination
  • Custom cake consultations
  • Strong communication skills
  • Stock rotation
  • Food production
  • Team cooperation
  • Cake and pastry decoration
  • Customer service
  • Critical thinking
  • Reliable and responsible

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cake Decorator

Sam's Club
09.2024 - Current

Lead Barista

Dunkin' Donuts
02.2023 - 12.2023

Shift Leader

Subway
03.2022 - 09.2022

High School Diploma -

Dobie HS

Similar Profiles

CREATE PROFILE