Julissa Velazquez
Bensenville,IL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
Certification
Work History
Restaurant Hostess
Green St Grille
12.2021 - 05.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Promoted business loyalty by fostering positive customer relationships.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed over 25 customer calls per day.
- Watched dining area staff to evaluate server loads and calculate accurate wait times
Education
Bachelor of Science - Pharmacy (Pre-Pharmacy)
Elmhurst College
Elmhurst, IL06.2027
Skills
- Customer Interaction
- Cash Handling
- Conflict and Complaint Resolution
- Reliable and Responsible
- Verbal and Written Communication
- Fluent in Spanish
- Loss Prevention
- Friendly and Outgoing
- Excellent Memory
- Excellent Math Skills
Languages
Spanish
Native or Bilingual
Certification
- Licensed Pharmacy Technician
Timeline
Restaurant Hostess
Green St Grille
12.2021 - 05.2022
Bachelor of Science - Pharmacy (Pre-Pharmacy)
Elmhurst College
- Licensed Pharmacy Technician
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