Julissa Williams
Oxnard,California
Summary
Dynamic Shift Leader with a proven track record at Jillamy Packing and Warehouse, excelling in team motivation and quality control. Enhanced customer satisfaction through effective complaint resolution and upselling techniques. Skilled in inventory management and fostering a positive work environment, driving operational efficiency and achieving performance metrics consistently.
Overview
7
7
years of professional experience
Work History
Shift Leader
Jillamy Packing and Warehouse
Ventura, CA
08.2022 - 10.2025
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained new team members on equipment usage and operational procedures.
- Coordinated workload among staff to optimize productivity and efficiency.
- Conducted inventory checks, maintaining accurate records of stock levels.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Resolved operational issues promptly to maintain consistent work output.
- Developed schedules for team members, balancing labor needs with workload demands.
- Facilitated communication between shifts to ensure seamless operations and information sharing.
- Trained new employees and delegated daily tasks and responsibilities.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Followed verbal and written instructions to properly move and ship products.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Used hand-held scanners and physical logs to accurately track item movements.
- Supervised warehouse operations by managing employees during shifts.
- Contributed to long-term strategic planning, offering valuable insights on warehouse operations and potential areas for growth or optimization.
- Conducted regular inventory audits to maintain accurate stock records while identifying discrepancies promptly for resolution.
- Managed employee performance, providing constructive feedback and offering opportunities for skill development through targeted training programs.
Order Picker, Packer and Shipping
4thWay Fulfillment
Oxnard, CA
05.2019 - 06.2021
- Maintained organized warehouse layout to optimize space utilization and workflow efficiency
- Conducted regular inventory counts to verify stock levels and reduce discrepancies
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Interacted with guests in friendly and knowledgeable way.
- Worked with customers to pack items according to specific desires and requirements.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Greeted customers and directed to requested products.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Coordinated shipping logistics to optimize delivery timelines and reduce costs.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Service Bdc Administrator
Toyota Of Oxnard
Oxnard, CA
06.2018 - 03.2019
- Managed appointment scheduling and follow-ups to optimize customer engagement and satisfaction.
- Coordinated communication between sales, service, and customers to streamline operations.
- Utilized CRM software to track customer interactions, ensuring data accuracy and accessibility.
- Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
- Helped cover position in Receptionist when needed
- Analyzed customer feedback to identify trends, driving improvements in service offerings.
- Reduced response time with effective prioritization and management of high call volume.
- Strengthened customer retention through timely follow-ups and proactive resolution of issues.
- Identified and executed appropriate strategies for business success.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
High School Diploma -
Pacifica High School
Oxnard, CA06-2016
Skills
- Positive attitude
- Effective team leadership
- Problem-solving
- Team motivation
- Motivational leadership
- Complaint resolution
- Quality control assurance
- Verbal and written communication
- Follow-up procedures
- Customer retention strategies
- Attention to detail
- Adaptability and flexibility
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Shift Leader
Jillamy Packing and Warehouse
08.2022 - 10.2025
Order Picker, Packer and Shipping
4thWay Fulfillment
05.2019 - 06.2021
Service Bdc Administrator
Toyota Of Oxnard
06.2018 - 03.2019
High School Diploma -
Pacifica High School