Julissa F Bocanegra

• Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
• Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.

• The primary responsibilities of Amazon order pickers include:
• Locating merchandise to fulfill picking tickets;
• Labeling specific inventory types;
• Following proper loading and safety procedures at all times;
• Putting deliveries away in the appropriate areas;
• Stacking deliveries into the delivery vehicle as needed.

• Inspect, monitor trends, coach, motivate and develop project team of Customer Service
• Epresentatives (CSR's) to achieve Afni's performance objectives and individual / team goal attainment
• Manage classroom dynamics through coaching / documenting undesired behaviors
• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner than promotes transfer of knowledge and application of skills
• Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance
• During instruction, provided and manage an environment that fosters trust, learning and performance
• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning
• Administer attendance and payroll records and reports

• Assist healthcare providers with member benefit eligibility and procedure prior authorizations

Convergys, Comcast | Tucson, Az

• Quoted prices and credit terms to prepare sales contracts.
• Documented caller information in system.
• Used Comcast system to input and process 15 orders per day.