Microsoft Office
Mike Balderas
Operations Manager
Fresno,CA
Summary
Seasoned Operations Manager and talented leader with 19 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing sales and delivery teams while improving processes and increasing productivity. Bringing solid understanding of body shop and vehicle insurance trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Operations Manager
LKQ Corporation Inc.
10.2015 - Current
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Implemented loading dock process and productivity improvements.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Inside Sales Coordinator
LKQ Corporation Inc.
08.2010 - 10.2015
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Researched customer issues and implemented solutions that proved to be efficient and effective.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Route Sales Representative
LKQ Corporation Inc.
09.2005 - 08.2010
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Processed payments, made change and provided receipts.
- Generated leads and cold called customers each week to set up appointments and bring in new business.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Education
High School Diploma -
Fresno High School
Fresno, CA 08.1999 - 06.2002
High School Diploma -
C.A.R.T
Clovis, CA 08.2000 - 06.2002
Skills
Management information systems
Cost reduction strategies
Project planning and development
Supply chain logistics
Contract Management
Performance reporting
Staff Training
Employee relations and conflict resolution
Onboarding and Orientation
Software
ERP Systems
Warehouse Management Systems
Dispatch Software
Timeline
Operations Manager
LKQ Corporation Inc.
10.2015 - Current
Inside Sales Coordinator
LKQ Corporation Inc.
08.2010 - 10.2015
Route Sales Representative
LKQ Corporation Inc.
09.2005 - 08.2010
High School Diploma -
C.A.R.T
08.2000 - 06.2002
High School Diploma -
Fresno High School
08.1999 - 06.2002