Julita Fenner
Princeton
Summary
Dynamic Senior Marketing Director with expertise in team leadership, cross-functional collaboration, and customer relationship management. Proven track record of developing comprehensive marketing strategies that enhance brand visibility and drive engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Marketing Director
World Financial Group Wfg
Dallas
01.2023 - Current
- Collaborated with cross-functional teams to align marketing campaigns with business goals.
- Directed promotional activities to increase awareness of financial services offerings.
- Mentored junior marketing staff to improve skills and team performance.
- Managed a team of marketing professionals, providing guidance and direction on projects, campaigns, and initiatives.
- Represented company at local and trade association meetings to promote products.
- Delivered compelling sales presentations to demonstrate expert product knowledge.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Developed comprehensive marketing strategies to enhance brand visibility and engagement.
Service Manager
Chipotle
Plano
09.2019 - 10.2022
- Managed daily operations and ensured high service standards in a fast-paced environment.
- Trained and mentored team members on customer service techniques and best practices.
- Facilitated communication between kitchen staff and front-of-house to enhance efficiency.
- Handled customer inquiries and resolved complaints to maintain satisfaction levels.
- Implemented safety protocols to ensure a clean and safe dining experience for guests.
- Monitored inventory levels and assisted in ordering supplies as needed for operations.
- Promoted a positive team culture through collaboration and recognition of staff efforts.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
Cake Froster
Nothing Bundt Cakes
Plano
04.2014 - 07.2019
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Shipping Management
Palompon Institute of Technology
Leyte, Philippines03-2011
Skills
- Team leadership
- Customer relationship management
- Sales presentation
- Cross-functional collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Staff mentoring
- International marketing
- Partnership development
- Staff management
Affiliations
Tutoring and peer mentoring
- During my college days. I was part of Student Government Officers for 3yrs as Executive Secretary. We serve various functions, including representing the student body, managing school activities, and acting as a liaison between students and administration. My major role is to take down minutes/ notes during meeting, Creating memos, reports and agendas as needed. Preparing financial statements, invoices, letters and statements.
- I volunteer to go to mission in our Church to teach kids and provide care and serve food during food feeding ministry for a year in the Philippines.
- I always attend business workshop/ seminar and big event. women's retreat and leadership retreat.
I worked as a tutor or peer mentor, I likely honed my teaching abilities, communication skills, and patience. These experiences show that I can break down complex topics, guide others toward success, and invest in the growth of my peers.
Languages
English
Professional
Certification
Life and Health Insurance License.
References
References available upon request.
Timeline
Senior Marketing Director
World Financial Group Wfg
01.2023 - Current
Service Manager
Chipotle
09.2019 - 10.2022
Cake Froster
Nothing Bundt Cakes
04.2014 - 07.2019
Bachelor of Science - Shipping Management
Palompon Institute of Technology