Julita Laurena-Gonzalez

• Assisted customers with product selections and inquiries, enhancing overall shopping.
• Resolved customer complaints promptly, contributing to improved satisfaction levels.
• Monitored inventory levels by restocking items as needed to ensure product availability.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.

• Managed order accuracy by promptly entering requests into Point of Sale (POS) system for efficient processing.
• Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
• Packed to go and online orders to customers, making sure it’s correct.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.

• Greet the guests and accommodate them on their needs.

• Answers phone calls for to go and delivery orders and on some days pack the orders.

• Knowledgable on POS (point of sales) system.

• Served food and beverages promptly with focused attention to customer needs

• Managed inventory, ensuring timely replenishment of supplies for uninterrupted operations.
• Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service.
• Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in customer satisfaction rates.
• Mentored new servers, sharing practices for exceptional service and fostering a positive work environment.
• Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
• Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.