Julius Ashe
Converse
Summary
- Results-driven Reporting Analyst with expertise in data validation, SQL, and Excel. Proven track record in generating insightful reports that enhance decision-making and streamline reporting processes.
- Expert-level proficiency in Data Management, Data Warehouse, and Relational Database Tools (e.g., MHSSHD ServiceNow, Performance Analytics, MS SQL Database and BMC Remedy, SQL, and Oracle databases) this included workflows, procedures, and systems migration and User Acceptance Testing (UAT).
- Designed, developed, and managed reports, dashboards and standard operational procedures (SOP) for internal and external clients and mission partners, utilizing MS Office Products.
- Full understanding of upstream/downstream impacts of operational processes (e.g., first-call resolution, timelines, key performance indicators (KPI)), to include their impact on customers, mission partners, and providers.
- Excellent interfacing with customers, Client Support Administrators and co-workers to build strong relationship.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Desk Reporting Analyst
Peraton
San Antonio, TX
06.2025 - Current
- Analyzed data sets to generate insightful reports for stakeholder decision-making.
- Collaborated with cross-functional teams to enhance reporting processes and accuracy.
- Assisted in the preparation of monthly performance summaries for management review.
- Conducted data validation checks to ensure integrity and reliability of reports produced.
- Supported ad-hoc reporting requests by gathering and analyzing relevant data efficiently.
- Streamlined report generation process, reducing turnaround time through automation techniques.
- Provided actionable insights through detailed analysis of complex datasets, driving business improvements.
- Created visually appealing dashboards that effectively communicated key metrics to stakeholders.
- Trained team members on the use of reporting tools, increasing overall productivity within the department.
- Served as a subject matter expert in data analysis, providing guidance and support to colleagues when needed.
- Contributed to a positive work environment by actively participating in team meetings and offering valuable input during brainstorming sessions.
Reporting Analyst
Symbiont Group
San Antonio, TX
11.2019 - 06.2025
- Developed comprehensive reports utilizing advanced data visualization tools to enhance decision-making processes.
- Analyzed complex datasets to identify trends and support strategic recommendations for business improvements.
- Collaborated with cross-functional teams to gather requirements and streamline reporting processes for efficiency.
- Implemented automated reporting solutions that reduced manual workload and improved data accuracy.
- Reduced turnaround time for ad-hoc report requests, enhancing internal client satisfaction levels.
- Prepared monthly ad hoc reporting in alignment with client needs.
- Used ServiceNow to generate required reports and optimize query creation.
HR Learning Support Advisor
USAA
San Antonio, TX
03.2018 - 11.2019
- Researches and troubleshoots time-sensitive HR compliance inquiries, consistently meeting time requirements.
- Supports performance consultants in scheduling enterprise classes using eScheduler, Learning Process Management System, Learning Management System, and Lockbox … always “can-do” responses.
- Analyzes Performance Development Future report for forecasting classes and instructors’ schedules.
- Coordinates with remote offices to ensure training materials, software loads, and classroom setups are in order prior to training … delivers 100% satisfaction to a demanding instructional cadre.
- Collects classroom activity roster data from home and remote locations to close out classes; monitors instructor responses to ensure compliance with reporting deadlines.
Reporting Analyst/Workforce Management Analyst
United Healthcare
San Antonio, TX
09.2009 - 02.2018
- Utilized advanced Excel functions and SQL queries for data extraction and analysis.
- Meticulously followed standard operating procedures to solve reporting issues … always in compliance.
- Developed, designed, and implemented reports using various tools like SSIS, NICE WFM, Customer Experience Portal.
- Assisted key business leaders in creating reporting metrics, meeting reporting goals at an 85% rate.
- Led initiatives to automate reporting processes, significantly reducing turnaround time for deliverables.
- Streamlined report generation process for improved efficiency and faster delivery.
Senior Quality Auditor/Entry Level Database Admn
United Healthcare
San Antonio, TX
09.2007 - 09.2009
- Analyzed customer service processes and identified gaps/defects to improve overall effectiveness.
- Recommended process improvements to meet current and future customer service needs/standards.
- Ensured customer needs were met by appropriate usage of available resources and current processes.
- Worked directly with agents and staff to perform quality audits improving overall performance by 20%.
- Designed, developed, and implemented a MS Access Database Quality Tool used to audit Customer Service Representatives.
Education
Bachelor of Science - Information And Computer Systems
Liberty University
Lynchburg, VA08-2022
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- ServiceNow
- Tableau
- SQL
- Visual Basics
- Remedy Analytics
- Microsoft Project
- Data validation
- Power BI experience
- Analytical mindset
Certification
ITL4
Timeline
Service Desk Reporting Analyst
Peraton
06.2025 - Current
Reporting Analyst
Symbiont Group
11.2019 - 06.2025
HR Learning Support Advisor
USAA
03.2018 - 11.2019
Reporting Analyst/Workforce Management Analyst
United Healthcare
09.2009 - 02.2018
Senior Quality Auditor/Entry Level Database Admn
United Healthcare
09.2007 - 09.2009
Bachelor of Science - Information And Computer Systems
Liberty University