Kiara A. Mason
Seguin
Summary
Dedicated and compassionate individual with a strong foundation in crisis intervention, communication, and problem-solving. Proven ability to manage complex situations, prioritize tasks, and work effectively under pressure. Possess a strong work ethic, excellent interpersonal skills, and a commitment to helping others. Seeking to leverage these skills and experiences in a challenging and rewarding career in clinical psychology.
Overview
14
14
years of professional experience
Work History
Telecommunications Officer
San Marcos Police Department
08.2022 - Current
- Rapidly assessed and prioritized emergency situations, determining appropriate response strategies under pressure.
- Provided immediate support and de-escalation techniques to individuals in distress, utilizing active listening and empathy.
- Collaborated with multiple agencies to coordinate efficient and effective responses to complex crises.
- Demonstrated effective problem-solving abilities by quickly analyzing complex scenarios and making timely decisions.
- Maintained accuracy and attention to detail while managing multiple tasks simultaneously in a fast-paced environment.
- Quickly assessed complex situations and made critical decisions under time pressure.
Information Specialist
South Sound 911
10.2020 - 05.2022
- Provided immediate crisis intervention and emotional support to individuals in distress, often during highly stressful and chaotic situations.
- Made timely and accurate decisions based on available information to support law enforcement operations.
- Developed strong interpersonal skills to build rapport and trust with diverse stakeholders.
- Maintained accuracy and attention to detail while processing sensitive information.
- Demonstrated ability to work independently and as part of a team.
- Utilized active listening and empathy to build rapport and understand the needs of callers.
Operations Manager
US ARMY, Unit 1-2 SBCT, 296 BSB, A Co
01.2017 - 07.2020
- Successfully managed complex projects, including the development and implementation of a new tracking system.
- Utilized effective time management skills to meet deadlines and achieve project goals.
- Identified and analyzed operational challenges, developing innovative solutions to improve efficiency and effectiveness.
- Demonstrated the ability to think creatively and come up with innovative approaches to problem-solving.
- Uphold and maintained supervisory responsibilities, providing guidance and support to team members.
- Motivated and inspired team members to achieve common goals.
Volunteer
Catholic Charities
05.2011 - 06.2016
- Demonstrated empathy and compassion for individuals in need.
- Committed to social justice and making a positive impact on the community.
- Participated in annual events and celebrations organized by the organization to provide donations and services for at risk populations.
- Provided childcare assistance during scheduled group sessions and activities for teen parents
Education
Master of Science - Forensic Psychology
Southern New Hampshire University
11.2024
Bachelor of Science - Criminal Justice and Criminology
Washington State University
12.2022
Associate of Arts - Criminal Justice
Pierce College
06.2021
Skills
- Crisis intervention
- Active listening
- Problem-solving
- Prioritization
- Critical thinking
- Cultural competence
References
References available upon request
Timeline
Telecommunications Officer
San Marcos Police Department
08.2022 - Current
Information Specialist
South Sound 911
10.2020 - 05.2022
Operations Manager
US ARMY, Unit 1-2 SBCT, 296 BSB, A Co
01.2017 - 07.2020
Volunteer
Catholic Charities
05.2011 - 06.2016
Master of Science - Forensic Psychology
Southern New Hampshire University
Bachelor of Science - Criminal Justice and Criminology
Washington State University
Associate of Arts - Criminal Justice
Pierce College
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