Julius Carter
Townsend,DE
Overview
3
3
years of professional experience
Work History
Customer Service Crew member
Avelo Airlines
06.2024 - Current
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
Customer Sales Associate
TJX Companies
12.2023 - 01.2024
- Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
- Boosted sales revenue through the effective demonstration of product features and Credit Card rentention.
- Developed strong relationships with repeat customers by providing exceptional service and personalized attention.
Customer Service Associate
Best Buy
04.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Shift Leader
Which Wich Superior Sandwiches
08.2021 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Flight Education Major, Aviation Management Minor
Hampton University
Hampton, VAHigh School Diploma -
Lakeside High School
05.2023
Additional Information
- Private Pilot
- OBAP (Organization of Black Aerospace Professionals)
- NTHS (National Technical Honor Society)
- Student Aviation Leadership Team (SALT) member
- Student Drone Operation Team (SDOT) member
- DECA (Distributive Education Clubs of America) member
- BSU (Black Student Union) member
Timeline
Customer Service Crew member
Avelo Airlines
06.2024 - Current
Customer Sales Associate
TJX Companies
12.2023 - 01.2024
Customer Service Associate
Best Buy
04.2022 - 04.2023
Shift Leader
Which Wich Superior Sandwiches
08.2021 - 02.2022
Flight Education Major, Aviation Management Minor
Hampton University
High School Diploma -
Lakeside High School