Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Julius Cawthon

Dothan,Alabama

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience
1
1
Certification

Work History

OPD

Walmart
01.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.

Server

Chili's Restaurant
06.2021 - 07.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Shift Leader

Zaxbys
07.2020 - 07.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

High School Diploma -

Dothan High School
Dothan
08.2021

Skills

  • Social Perceptiveness
  • Clerical Support
  • Flexible and Adaptable
  • Fluent in English
  • Food Delivery
  • Customer Service
  • Positive Attitude
  • Technical Support
  • Sales Expertise
  • Willingness to Learn
  • Computer Skills
  • Continuous Development
  • Teamwork and Collaboration
  • Heavy Lifting

Certification

  • Licensed Life insurance agent - 2022-present

Languages

English
Native or Bilingual

Timeline

OPD

Walmart
01.2022 - Current

Server

Chili's Restaurant
06.2021 - 07.2022

Shift Leader

Zaxbys
07.2020 - 07.2021

High School Diploma -

Dothan High School

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Julius Cawthon