Julius de los Santos
Yonkers,NY
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Exceptionally willing to go above and beyond to learn any given task to perfection, regardless of how difficult the task is.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Micro Center
03.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from guests.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Implemented and developed customer service training processes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Deli Worker
H-Mart
11.2020 - 03.2021
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Education
No Degree - Information Technology
Westchester Community College
Valhalla, NYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Follow-up skills
- Staff training
- Training development aptitude
Languages
English
Native or Bilingual
Filipino
Professional Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Computer building
- Mead making
- Reading
- Swimming
- Video Gaming
- Astronomy and studying new developments in space related sciences
- Wine Tasting
- Music
Timeline
Customer Service Representative
Micro Center
03.2021 - Current
Deli Worker
H-Mart
11.2020 - 03.2021
No Degree - Information Technology
Westchester Community College
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