Julius D. Spell
Wilson,NC
Summary
Well-versed in pharmaceutical manufacturing processes and quality control. Known for strong focus on team collaboration and achieving results. Recognized for adaptability and reliability, ensuring smooth operations under changing conditions. Proficient in following SOPs and maintaining compliance with GMP standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Electrical Helper
Bitting Electric, Inc.
10.2019 - Current
- Assist in installing electrical installing electrical systems such as generators. Also assist in installing lighting, circuit breakers and electrical outlets.
- Forklift operator
Fiber Technician II
Manpower/DSM (Temp)
Greenville, NC
02.2019 - 09.2019
- Operated industrial Fiber ovens to produce high quality product
- Cleaning/inspecting product for damage or engineering issues
- Packaged and labeled product for delivery to our warehouse
Machine Operator
Ole Mexican Foods
Wilson, NC
08.2017 - 02.2019
- Operated powered industrial trucks (forklifts and pallet jacks) to load and unload materials and deliveries and move them to and from storage areas, machines and loading docks, into trucks or storage facilities.
- Inspected Product prior to shipping.
- Packed and labeled boxes for delivery.
- Maintained safe working environment by following OSHA standards.
Call Center Representative
Conduent/Verizon
Raleigh, NC
02.2017 - 08.2017
- Answered calls for a high-volume inbound call center 50+ with an occasional outbound call as needed.
- Addressed customers’ cell phone service and IT inquires in an accurate and timely manner.
- Offered the Perfect Client Experience that included being Empathetic, Competent, Reliable, and Responsive to client’s needs.
- Resolved issues by troubleshooting, reviewing online billing, taking payments, instructing clients on simple IT steps, and escalating calls to IT support or upper management when necessary.
- Advising clients on money saving plan changes when applicable.
Customer Service Representative
Convergys Corporation
Greenville, NC
05.2016 - 02.2017
- Resolved technical issues for Spectrum and other cable companies by troubleshooting.
- Offered top of the line customer service by working quickly to resolve issues.
- Answered an average of 65 calls per day by addressing inquires, solving problems and providing new product information.
- Answered product questions with up-to-date knowledge of sales and promotions in order to help customers select products that best fit their personal needs.
- Cross-trained and provided backup for other customer service representatives as needed.
Qualified Mortgage Risk Analyst
BB&T via Adecco Temp Agency
Wilson, NC
11.2015 - 04.2016
- Determined if mortgage loans were compliant by reviewing loan file documents to ensure that all state and federal laws and regulations governing Mortgage Lending were fully implemented.
- Communicated via phone and/or email with internal and external clients to request conditions that were necessary to make loans eligible for purchase according to BB&T’s guidelines.
- Administered the company’s privacy policy regarding data.
- Stayed abreast of compliance regulations and internal operating standards.
- Supported the QA team to ensure that department goals were met.
Centralized Supplier Team Lead
AT&T
Durham, NC
08.2013 - 10.2015
- Developed effective relationships with all call center departments through clear communication.
- Provided accurate and appropriate information in response to customer inquiries.
- Collected customer feedback and made appropriate process changes to exceed customer satisfaction.
Quality Assurance/Stocker/Cashier
Food Lion
Wilson, NC
04.2010 - 06.2013
- Provided customer service and immediate assistance to all incoming customers.
- Operated a cash register for cash, check, debit and credit card transactions with proficiency.
- Handled all customer relations issues graciously and in accordance with company policy.
- Stocked grocery shelves with proper conditioning technique.
- Properly discarded expired stock and outdated (spoiled) items.
Education
Computer Science
Shaw University
10-2015
CRC, Silver Certificate - undefined
Edgecombe Community College
02-2018
Skills
- Excellent verbal and written communication
- Proficient in Microsoft Office applications (Excel, Word, Powerpoint)
- BMP and ITIL ticketing
- Forklift Operations
- Electrical troubleshooting
- Electrical code compliance
Certification
Biowork Process Technician
Timeline
Electrical Helper
Bitting Electric, Inc.
10.2019 - Current
Fiber Technician II
Manpower/DSM (Temp)
02.2019 - 09.2019
Machine Operator
Ole Mexican Foods
08.2017 - 02.2019
Call Center Representative
Conduent/Verizon
02.2017 - 08.2017
Customer Service Representative
Convergys Corporation
05.2016 - 02.2017
Qualified Mortgage Risk Analyst
BB&T via Adecco Temp Agency
11.2015 - 04.2016
Centralized Supplier Team Lead
AT&T
08.2013 - 10.2015
Quality Assurance/Stocker/Cashier
Food Lion
04.2010 - 06.2013
CRC, Silver Certificate - undefined
Edgecombe Community College
Computer Science
Shaw University