Julius Furlow
Rio Rancho ,NM
Summary
Dynamic and results-driven professional with experience at Dominoes, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and teamwork. Quick learner adept at managing high-stress situations, ensuring timely resolutions, and fostering loyalty. Skilled in point-of-sale systems and committed to improving service efficiency.
Overview
2
2
years of professional experience
Work History
Intern
The Prairie Line
05.2025 - 08.2025
- Shadowed multiple departments across the company, gaining comprehensive exposure to railroad operations, safety, and leadership.
- Completed a full week of track maintenance, including rail repair, spike driving, and operation of both 90-lb and 60-lb electric spike drivers.
- Assisted track foremen with daily maintenance tasks and participated in re-railing procedures during derailments.
- Trained for several days with the Vice President, serving as an engineer and operating locomotives across multiple Midwest sites.
- Performed locomotive operations including switching cars, managing consists, and executing proper safety and communication procedures.
- Worked as a switchman for one week, organizing railcars, troubleshooting on-site challenges, and coordinating with crews to ensure efficient yard movements.
- Attended leadership presentations and contributed to the development and design of internal rule-training materials.
- Spent a full day shadowing the CEO, gaining insight into company strategy, safety culture, and high-level operational decision-making.
Customer Service Representative
Dominoes
12.2023 - 05.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed orders accurately using point-of-sale systems to enhance customer satisfaction.
- Assisted in managing inventory levels to ensure product availability for customers.
- Collaborated with team members to streamline service workflows and improve efficiency.
- Handled customer complaints professionally, ensuring timely resolution and positive experiences.
- Adapted quickly to changing environments, consistently meeting high-volume demands during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
V. Sue Cleveland High School
Rio Rancho, NMSkills
- Teamwork and collaboration
- Quick learner
- Problem-solving
Timeline
Intern
The Prairie Line
05.2025 - 08.2025
Customer Service Representative
Dominoes
12.2023 - 05.2025
High School Diploma -
V. Sue Cleveland High School