Julius Garcia
New York,NY
Summary
Motivated Shift Supervisor experienced in complex environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply seven years of experience to improve operations.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
New York, NY
07.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Store Manager
Starbucks
New York, NY
10.2018 - 07.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Shift Supervisor
Starbucks
New York, NY
01.2016 - 10.2018
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Barista
Starbucks, Barista
New York, NY
10.2015 - 01.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
No Degree - Animal Science
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CASkills
- Responding to Difficult Customers
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Planning and Prioritization
- Staff Motivation and Discipline
- Business Growth Initiatives
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- Customer Relations
Timeline
Shift Supervisor
Starbucks
07.2021 - Current
Store Manager
Starbucks
10.2018 - 07.2021
Shift Supervisor
Starbucks
01.2016 - 10.2018
Barista
Starbucks, Barista
10.2015 - 01.2016
No Degree - Animal Science
California Polytechnic State University-San Luis Obispo
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