Aminah McKitthen
Brookhaven,PA
Summary
Knowledgeable and dedicated customer service background. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
At Home
08.2023 - Current
- Enhanced customer satisfaction by efficiently managing cashier transactions and promptly addressing concerns.
- Provided seamless customer experience by maintaining thorough knowledge of company policies, procedures, and product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative
AmeriHealth Caritas
10.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Consistently met or exceeded performance goals, contributing to overall success in the call center.
- Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Shift Supervisor
Planet Fitness
09.2020 - 11.2022
- Advise staff when equipment have been vacated and ready to be cleaned
- Transmit and receive messages, using telephone and or email
- Compute bills, collect payments, and make changes for guest
- Record guest comments or complaints, referring customers to mangers as necessary.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
Education
Some College (No Degree) -
Eastern University
St. Davids, Pennsylvania High School Diploma -
Saul High School
Philadelphia, PA01.2019
Skills
- Active Learning
- Understanding Customer Needs
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Call Documentation
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Customer Retention
Timeline
Customer Service Specialist
At Home
08.2023 - Current
Customer Service Representative
AmeriHealth Caritas
10.2022 - 08.2023
Shift Supervisor
Planet Fitness
09.2020 - 11.2022
Some College (No Degree) -
Eastern University
High School Diploma -
Saul High School
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