Julius Gomez
Oak Lawn,IL
Summary
Hardworking and professional college student. Experience in customer service, package handling and data entry. Excel in complaint resolution, membership sales and enhancing customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Rainstorm Car Wash
06.2024 - Current
- Handled customer complaints, and resolved using knowledge based on a previous, similar job
- Assisted customers with purchasing memberships & explaining each package and terms
- Deep clean on downtime & always keeping the sight neat and appealing for customers.
Package Handler
UPS Cach
11.2022 - 05.2023
- Used hand-held scanners and log charts to track packages / mark as received.
- Worked through "peak season" months & loaded 1,000-2,000 packages each shift
- Sealed, and loaded packages into correct UPS trailed.
- Improved package handling speed with proper sorting and organizing techniques.
Customer Service Associate
Wash U Car Wash
07.2021 - 11.2022
- Sold monthly fast pass memberships to create returning customers.
- Carefully explaining each wash's details to help customer choose the most ideal wash.
- High levels of customer satisfaction with each interaction.
- Handled customer complaints professionally,
- Collaborated with co-workers to achieve goals.
Education
High School Diploma -
Harold L. Richards High School
Oak Lawn, IL05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Relationship building
- Problem solving
- Data entry
- Sales
Timeline
Customer Service Representative
Rainstorm Car Wash
06.2024 - Current
Package Handler
UPS Cach
11.2022 - 05.2023
Customer Service Associate
Wash U Car Wash
07.2021 - 11.2022
High School Diploma -
Harold L. Richards High School
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