Dedicated professional with a strong background in customer-facing roles, seeking to bring excellent communication, service, and problem-solving skills to a customer service position.
Overview
9
9
years of professional experience
Work History
CEO
.outlyer agenda
01.2016 - Current
Company Overview: Founded and managed an LLC in the entertainment industry
Founded and managed an LLC in the entertainment industry
Built relationships with collaborators and clients
Led team and artist development, marketing, and branding
Led branding, customer engagement, and public-facing interactions
Accumulated over 1,000,000 music streams
Discovered and mentored new artists
Oversaw continuous content releases and business operations
Founded and managed an LLC in the entertainment industry
OJT
Southern Management
Elkridge, MD
11.2024 - 01.2025
Acquired skills in general maintenance tasks and safety protocols.
Gained knowledge of best practices for handling equipment and tools.
Developed expertise in drywall installation and door installation techniques.
Learned general carpentry and repair work to enhance facility upkeep.
Supported resident relations to foster positive community interactions.
Acquired troubleshooting and HVAC diagnostic skills for efficient issue resolution.
Team Member
Chick-fil-A
Columbia, MD
09.2023 - 11.2024
Prepared and served beverages
Delivered mobile orders to customer vehicles
Managed cashier duties and maintain cleanliness
Provided courteous and efficient customer service
Team Member
Miniso
Columbia, MD
04.2023 - 06.2023
Handled cashier transactions and customer assistance
Maintained product displays and store organization
Education
High School Diploma -
Howard County Community College
Columbia, MD
05-2025
High School Diploma -
Oakland Mills High School
Columbia, MD
05.2023
Skills
Excellent customer service and communication
Conflict resolution and problem-solving
Prioritization and productivity under pressure
Strong leadership and organizational skills
Time and money management
Experience in team collaboration and creative direction
Timeline
OJT
Southern Management
11.2024 - 01.2025
Team Member
Chick-fil-A
09.2023 - 11.2024
Team Member
Miniso
04.2023 - 06.2023
CEO
.outlyer agenda
01.2016 - Current
High School Diploma -
Howard County Community College
High School Diploma -
Oakland Mills High School
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