JULIUS GURLLY

• Engage with potential clients via phone to present and explain vehicle service contracts

• Close sales effectively to meet or exceed performance goals

• Maintain accurate records of customer interactions and transactions

• Overcome objections and close the sale in a one-call close environment

• Lead and inspire a multidisciplinary creative team including designers, copywriters, and art directors

• Set and maintain the creative vision across all brand communications and campaigns

• Collaborate with marketing, product, and executive teams to ensure brand consistency and alignment

• Review and approve creative assets (print, digital, video, social, etc.)

• Provide hands-on creative direction for high-profile projects and pitches

• Manage workflows, timelines, and budgets to ensure timely and high-quality delivery

• Stay ahead of industry trends and champion new ideas, tools, and processes

• Foster a culture of innovation, collaboration, and creative excellence

• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Directed daily operations of a fast-paced retail store, ensuring alignment with company standards and driving a positive customer experience.
• Led a team of associates, providing coaching, training, and performance evaluations to maximize productivity and employee engagement.
• Managed sales floor, stock, visual merchandising, and inventory control, achieving a 12% increase in store sales year-over-year.
• Developed and implemented store marketing strategies to engage customers, increase foot traffic, and elevate brand awareness.
• Established and maintained strong customer relationships, resulting in a 96% increase in customer retention and satisfaction rates.
• Consistently exceeded sales goals, driving both in-store and online sales through upselling, cross-selling, and personalized recommendations.
• Ensured store compliance with all safety, operational, and financial guidelines while adhering to company policies and procedures.
• Coordinated with district and regional managers to ensure smooth operations and contributed to overall business growth.

Key Achievements:

• Successfully led the store to rank in the top 5% of stores nationwide for customer satisfaction and sales performance.
• Managed high-profile VIP clients, delivering an exceptional shopping experience and fostering long-term loyalty.