Julius Hudson
Los Angeles,CA
Summary
Committed Medical Driver with three years of experience driving customers to appointments and delivering prescriptions. Demonstrated ability to build relationships with customers through effective communication and reliability.
Overview
20
20
years of professional experience
Work History
Concierge
BLU
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
- Guided periodic property safety inspections and oversaw remedial action for potential hazards
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities
- Performed guard duties by making judgment decisions within proper policy and procedures
- Managed information system regulatory compliance to meet updated guidelines.
Lead Concierge
First Service Residential
10.2022 - 06.2023
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
- Responded to guest inquiries to maximize guest satisfaction
- Maintained high level of professionalism and discretion when dealing with guests
- Maintained accurate and up-to-date records of guest information.
SR. Service Account Manager
Peak Performance Advertising
04.2012 - 01.2015
- Maximized performance by monitoring daily activities and mentoring team members
- Developed and maintained relationships with customers and suppliers through account development
- Developed and implemented business strategies to achieve business goals and stay competitive while managing accounts with luxury card brand
- Controlled costs to keep business operating within budget and increase profits working with service managers in various high end dealerships with enrollment and up-selling products and services with generating over 200k every quarter
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Acquisition & Development Coordinator
X Factor Group
08.2010 - 03.2012
- Duties were working in the film financing company dept
- Which protects its clients' investments by managing risk through oversight and accountability while producing commercially viable films that generate a strong return on investments
- Maintaining relationships with financiers, distributors, producers, directors, literary and talent agencies
- Working in a pre-production capacity I focused on three areas: Financing - Co-financing - Development and Production
- Using X Factor controlled Credit Facility, created through a joint venture with an alliance of banks, institutions, and insurance companies
- (for Production of Film Projects Only)
Manager
Internize.me
03.2008 - 07.2010
- Analyzed call center data and prepared reports for upper management
- Evaluated staff productivity and performance annually
- Prepared work schedules to promote sufficient coverage for shifts
- Organized resources and established priorities involving complex tasks and multiple projects in fast-paced environment
- Coached call center staff through challenging customer service issues
- Established and oversaw performance targets for call center associates
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics
- Determined quality assurance benchmarks and set standards for improvement
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
Making Homes Affordable Senior Account Manager
The Mortgage Consulting Firm
03.2006 - 01.2008
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration
- Read and prioritized leads and delegated potential new sales to junior account managers
- Prepared client budgets by reviewing client billing and managing monthly invoices
- Processed and handling modifications for the Making Home Affordable program for existing mortgage holders provided eligible homeowners the opportunity to reduce their monthly mortgage payments to more affordable levels
- Worked with Other programs assist homeowners with second liens, 'underwater mortgages,' and those seeking a short sale or deed-in-lieu of foreclosure.
Driver
BriteLift
02.2003 - 01.2006
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Minimized liability by consistently following road rules when driving.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Call Center Supervisor
FEMA
02.2003 - 01.2005
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Supervised 120 customer service reps in providing excellent customer service to callers requiring assistance for emergency and housing issues
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bachelor of Arts - Producing - Cinema&Television/ Development And EnT
Columbia College Hollywood
Skills
- Reporting capabilities
- Brand success
- Office streamlining
- Policy and procedure adherence
- Hospitality service expertise
- Administrative support
- Team Supervision
Projects
Gower studios video project, Awarded within the top five video projects as Director And Producer with Gower Studios and the Los Angeles tourism and convention Board, showcasing Los Angeles. 'I LOVE LA', 06/01/2019 - Hollywood, http://youtu.be/-m9WpWBZ5qw
Timeline
Lead Concierge
First Service Residential
10.2022 - 06.2023
SR. Service Account Manager
Peak Performance Advertising
04.2012 - 01.2015
Acquisition & Development Coordinator
X Factor Group
08.2010 - 03.2012
Manager
Internize.me
03.2008 - 07.2010
Making Homes Affordable Senior Account Manager
The Mortgage Consulting Firm
03.2006 - 01.2008
Driver
BriteLift
02.2003 - 01.2006
Call Center Supervisor
FEMA
02.2003 - 01.2005
Concierge
BLU
Bachelor of Arts - Producing - Cinema&Television/ Development And EnT
Columbia College Hollywood