Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Julius Hudson

Guest And Resident Services
Los Angeles,CA

Summary

Obtain a position with a company to demonstrate my talents, with administrative and customer service abilities with being efficient at allocating material and time. Interpreting and communicating information. Motivating and correcting performance. Negotiating to arrive at a decision. Participating as a member of a team. Learn and gain expertise from my piers to advance. loan office assistant familiar with regulations, best practices, and success strategies. Excellent communication, decision-making and planning abilities. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Concierge

First Services Residential
Beverly Hills , CA
01.2022 - 06.2023
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maintained high level of professionalism and discretion when dealing with resident.
  • Maintained accurate and up-to-date records of guest information.

Lead Concierge

Blu
Beverly Hills , CA
01.2015 - 03.2019

Providing a wide range of luxury and business services to our guest and residents. Support an audit program for the review of physical, technical and operational security controls at Blu and provide guidance on suitable security precautions to detect, delay, deter and where possible deny attempted illegal access to the facilities.

Analysis of the level of training required for employees, ensuring that training remains relevant and effective.

Researched and updated all required materials needed for firm and partners. Verified data integrity and accuracy.

Copied, logged and scanned supporting documentation.

SR.Service Account Specialist

Peak Performance
Northridge, CA
04.2012 - 01.2015

Managed accounts with luxury car brand. Working with service managers in various dealerships with enrollment and up- selling products and services with generating over 200k.

General office duties. Senior Processor/Administrative

  • Devised and implemented processes and procedures to streamline operations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.

Acquisition & Development Coordinator

The Factor Group Llc
Los Angeles, CA
08.2010 - 03.2012

Duties were working in the film financing company dept. which protects its clients' investments by managing risk through oversight and accountability while producing commercially viable films that generate a strong return on investments.

• Maintaining relationships with financiers, distributors, producers, directors, literary and talent agencies.


• Working in a pre-production capacity I focused on three areas: Financing - Co- financing - Development and Production. Using X Factor controlled Credit Facility, created through a joint venture with an alliance of banks, institutions, and insurance companies. (for Production of Film Projects Only)Duties were working in the film financing company dept. which protects its clients' investments by managing risk through oversight and accountability while producing commercially viable films that generate a strong return on investments.

Maintaining relationships with financiers, distributors, producers, directors, literary and talent agencies.

Working in a pre-production capacity I focused on three areas: Financing - Co- financing - Development and Production. Using X Factor controlled Credit Facility, created through a joint venture with an alliance of banks, institutions, and insurance companies. (for Production of Film Projects Only)

Assistant Manager

Internize.me
Studio City, CA
03.2008 - 07.2010

Accomplished call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees.

• Administering scheduling systems • Communicating job expectations.

• Planning, monitoring, appraising, and reviewing job contributions.

• Planning and reviewing compensation actions; enforcing policies and procedures, while I maintain my goals as an appointment setter.

  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

Bachelor of Arts - Producing/ Flim And Television/Development And Ent

Columbia College Hollywood
Tarzana, CA
09.2012 - 07.2016

Skills

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Accomplishments

Jun 2019 –

Hollywood


Video Project in Gower Studios

Awarded within the top five video projects as Director And Producer with Gower Studios and the Los Angeles tourism and convention Board, showcasing Los Angeles. "I LOVE LA"

Timeline

Concierge

First Services Residential
01.2022 - 06.2023

Lead Concierge

Blu
01.2015 - 03.2019

Bachelor of Arts - Producing/ Flim And Television/Development And Ent

Columbia College Hollywood
09.2012 - 07.2016

SR.Service Account Specialist

Peak Performance
04.2012 - 01.2015

Acquisition & Development Coordinator

The Factor Group Llc
08.2010 - 03.2012

Assistant Manager

Internize.me
03.2008 - 07.2010
Julius HudsonGuest And Resident Services