JULIUS JACKSON

• Handle all aspects of processing claims, including investigations, updating records, and ensuring the claims are processed in a timely manner.
• Verified accuracy and completeness of data entry into the database system.
Assisting with problems related to claims, providers, or service issues.
• Management of day-to-day queries ensuring all are dealt with in an effective and timely manner and escalated where necessary.
• Educate and build relationships with clients on the medical billing process and act as a concierge for the clients throughout the process.
• Use standardized codes to record a patient diagnoses and services in an electronic health record.

• Served as the first contact for HR-related needs by responding to incoming Workday cases, emails, and telephone calls.
Follow internal practices to ensure employee data privacy and compliance with all federal and state labor laws: • Complete and track various employment and employee-related transactions in the HRIS system.
Performed audits of payroll records to ensure the accuracy of employee information.
• Collaborated with internal teams to continuously improve processes and execute as efficiently as possible.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, with a first-call resolution.
Ensured that company policies and procedures were followed while maintaining a safe and productive working environment.
• Accurately tracked and recorded all customer interactions in the CRM platform.
• Conducted regular quality assurance audits on customer service interactions and processes.