Julius Jefferson
Detroit,MI
Summary
Accomplished Lead Medical Assistant with a proven track record at New Oakland Family Centers, enhancing patient care coordination and clinical leadership. Expert in HIPAA compliance and phlebotomy, I significantly improved operational efficiency and patient satisfaction. Skilled in team building and maintaining confidentiality, my approach has consistently resulted in positive outcomes and streamlined processes. Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
11
11
years of professional experience
Work History
Lead Medical Assistant
New Oakland Family Centers
11.2021 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
Office Manager
Family Practice Physician
02.2016 - 11.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Field Manager
Pro Care Unlimited
08.2013 - 02.2016
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
Education
CNA,HHA,PCT - Nursing
Abcott Institute
Southfield, MI01.2008
Skills
- HIPAA Compliance
- Clinical Leadership
- Insurance Verification and Billing
- Vital signs monitoring
- Scheduling and Appointment Management
- Patient education and counseling
- Medical office administration
- Phlebotomy expertise
- Performance Improvement
- Critical thinking abilities
- Professionalism and Ethics
- Team building and supervision
- Patient Care Coordination
- Conflict resolution techniques
- Inventory and supply management
- Medical terminology knowledge
- EMR / EHR
- CPR
- Procedure Assistance
- Data Entry
- Prioritizing stat orders
- Insurance Verification
- Maintaining confidentiality
Timeline
Lead Medical Assistant
New Oakland Family Centers
11.2021 - Current
Office Manager
Family Practice Physician
02.2016 - 11.2021
Field Manager
Pro Care Unlimited
08.2013 - 02.2016
CNA,HHA,PCT - Nursing
Abcott Institute
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