Caroline Macias
Woodway,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Senior Service Advisor
Mercedes Benz of Waco
Waco, TX
10.2020 - Current
- Recommend useful services to customers to increase overall sales maintaining an average sale rate of $80,000-100,000 gross sales a month.
- Contribute to business growth by confirming customer satisfaction with service and quality to industry standards.
- Receive outstanding feedback for providing attentiveness and patience which is reflected by Star Rating of 4.92/5.00 scale.
- Research coverages under warranties by cross referencing itemized list to ensure quality and approval.
- Calculate materials, supplies and labor costs to develop estimates and prepare work orders for individualized customer payments.
- Utilize in-house systems and software to drive customer interaction and communication through service process.
- Prepare custom training course materials and presentations for new-hires and assist with onboarding through shadowing and off-setting caseload until orientation is complete.
Toyota Rent A Car Manager
Jeff Hunter Toyota
Waco, TX
07.2020 - 10.2020
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Explained policies and reviewed documentation to obtain signatures.
- Oversaw maintenance, appearance and performance of company vehicles.
- Processed rentals and collected associated payments.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
Service Advisor
Haselwood Auto Group
Bremerton, WA
01.2019 - 05.2020
- Answered phone calls and responded to questions and concerns.
- Explained estimated cost for services and provided detailed explanations to customer inquires.
- Recommended additional services to customers to increase overall sales.
- Examined records to verify warranty and service contract coverages and advised customers on needed/recommended services.
Service Advisor
Jeff Hunter Toyota
Waco, TX
10.2013 - 06.2018
- Used knowledge of services to recommend additional products and offerings to customers.
- Documented and scoped actions taken to resolve issues after service calls.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Consulted with clients to outline options and obtain permission to proceed with service.
- Updated customer accounts in computer system, submitted payments and changed personal details.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
Bachelor of Science - Business Administration
Tarleton State University
Stephenville, TX08.2013
Associate of Arts - General Studies
McLennan Community College
Waco, TX08.2010
Skills
- Data entry
- Call Center Operations
- Records management
- Service estimates
- Writing work tickets
- Records maintenance
Timeline
Senior Service Advisor
Mercedes Benz of Waco
10.2020 - Current
Toyota Rent A Car Manager
Jeff Hunter Toyota
07.2020 - 10.2020
Service Advisor
Haselwood Auto Group
01.2019 - 05.2020
Service Advisor
Jeff Hunter Toyota
10.2013 - 06.2018
Bachelor of Science - Business Administration
Tarleton State University
Associate of Arts - General Studies
McLennan Community College
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