Julius Mercado
Summary
Insightful Information Technology Manager with [Number] years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
20
20
years of professional experience
Work History
IT Applications Manager
Kelly-Moore Paint Company Inc.
01.2022 - 02.2024
- Enhanced application performance by optimizing server configurations and database structures.
- Streamlined software deployment processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to develop and implement custom applications tailored to business needs.
- Managed the full lifecycle of application development, from initial planning to final implementation and support.
- Provided end-user training on new applications, ensuring seamless adoption and improved productivity.
- Reduced system vulnerabilities by regularly conducting security audits and implementing necessary updates.
- Partnered with stakeholders to gather requirements and translate them into functional specifications for software development projects.
- Implemented a robust backup strategy to minimize data loss in case of system failures or disasters.
- Led continuous improvement initiatives that resulted in enhanced system stability and faster issue resolution times.
- Evaluated emerging technologies for potential integration into existing systems, recommending improvements when applicable.
- Developed comprehensive documentation for all applications, enabling efficient troubleshooting and maintenance by team members.
- Conducted regular performance reviews of team members, fostering professional growth and setting clear expectations for success.
Senior IT Applications Analyst
Kelly-Moore Paint Company Inc.
01.2013 - 12.2021
- Improved application performance by conducting thorough analysis and identifying areas for optimization.
- Streamlined business processes through the implementation of tailored software solutions.
- Enhanced user experience by designing and implementing intuitive user interfaces for applications.
- Reduced downtime and improved system stability with proactive maintenance and troubleshooting.
- Collaborated with cross-functional teams to develop customized software solutions, driving efficiency improvements across the organization.
- Increased end-user satisfaction by providing timely support and resolving technical issues promptly.
- Leveraged data analytics tools to identify trends and make informed recommendations for improving application functionality and performance.
- Assisted in the successful completion of critical projects by providing expert technical guidance on application development best practices.
- Contributed to cost savings initiatives through the identification of opportunities to streamline application infrastructure and consolidate resources.
- Ensured compliance with industry standards and regulations by rigorously testing applications prior to deployment.
- Developed comprehensive documentation to facilitate knowledge transfer among team members and improve overall efficiency within the department.
- Participated in ongoing professional development activities, staying current with industry trends and emerging technologies relevant to applications analysis.
- Supported organizational growth by assisting in the evaluation, selection, and integration of new software systems into existing infrastructure.
- Optimized resource allocation through effective project management techniques, ensuring timely delivery of high-quality products within budget constraints.
- Spearheaded training initiatives aimed at enhancing end-user proficiency with newly implemented software applications, leading to increased productivity across departments.
- Cultivated strong relationships with key stakeholders, fostering open communication channels that facilitated efficient problemsolving.
- Mitigated security risks by implementing robust application security measures as well as proactively monitoring for potential vulnerabilities.
- Championed process improvement efforts that resulted in streamlined workflows while maintaining a focus on delivering high-quality products.
- Boosted application reliability by conducting thorough testing and implementing rigorous quality assurance protocols.
- Collaborated with software development teams to ensure seamless integration of applications into existing systems, minimizing disruption to endusers.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Trained staff on proper use of systems and conducted orientation seminars.
- Created manuals and published guidelines for proper use of systems.
- Devised technical strategies, created system designs and developed presentation materials for applications.
- Determined whether computer systems in company were sufficient for business requirements.
- Performed on-site and in-house bench-scale testing, data analysis and reports.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
Retail Applications Analyst
Kelly-Moore Paint Company Inc.
09.2007 - 12.2012
- Improved application performance by conducting thorough analysis and identifying areas for optimization.
- Streamlined business processes through the implementation of tailored software solutions.
- Enhanced user experience by designing and implementing intuitive user interfaces for applications.
- Reduced downtime and improved system stability with proactive maintenance and troubleshooting.
- Collaborated with cross-functional teams to develop customized software solutions, driving efficiency improvements across the organization.
- Increased end-user satisfaction by providing timely support and resolving technical issues promptly.
- Leveraged data analytics tools to identify trends and make informed recommendations for improving application functionality and performance.
- Assisted in the successful completion of critical projects by providing expert technical guidance on application development best practices.
- Contributed to cost savings initiatives through the identification of opportunities to streamline application infrastructure and consolidate resources.
- Ensured compliance with industry standards and regulations by rigorously testing applications prior to deployment.
- Developed comprehensive documentation to facilitate knowledge transfer among team members and improve overall efficiency within the department.
- Participated in ongoing professional development activities, staying current with industry trends and emerging technologies relevant to applications analysis.
- Supported organizational growth by assisting in the evaluation, selection, and integration of new software systems into existing infrastructure.
- Optimized resource allocation through effective project management techniques, ensuring timely delivery of high-quality products within budget constraints.
- Spearheaded training initiatives aimed at enhancing end-user proficiency with newly implemented software applications, leading to increased productivity across departments.
- Cultivated strong relationships with key stakeholders, fostering open communication channels that facilitated efficient problemsolving.
- Mitigated security risks by implementing robust application security measures as well as proactively monitoring for potential vulnerabilities.
- Championed process improvement efforts that resulted in streamlined workflows while maintaining a focus on delivering high-quality products.
- Boosted application reliability by conducting thorough testing and implementing rigorous quality assurance protocols.
- Collaborated with software development teams to ensure seamless integration of applications into existing systems, minimizing disruption to endusers.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Trained staff on proper use of systems and conducted orientation seminars.
- Created manuals and published guidelines for proper use of systems.
- Devised technical strategies, created system designs and developed presentation materials for applications.
- Determined whether computer systems in company were sufficient for business requirements.
- Performed on-site and in-house bench-scale testing, data analysis and reports.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Offered input for complex documents to support client-ready final versions.
- Developed diagrams to describe and lay out logical operational steps.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Store Manager
Kelly-Moore Paint Company Inc.
03.2005 - 08.2007
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Lead Sales Associate
Kelly-Moore Paint Company Inc.
04.2004 - 02.2005
- Increased sales revenue by developing and maintaining strong relationships with clients.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Analyzed sales data to identify trends and opportunities for growth within the market.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Conducted regular competitor analyses for better understanding of the market landscape and positioning.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Streamlined store operations, reducing operational costs while maintaining high levels of customer service.
- Optimized product assortment based on consumer preferences and market insights.
- Coordinated with suppliers to ensure timely delivery of products, avoiding stock shortages or delays in fulfilling customer orders.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Utilized CRM software diligently for keeping track of client information, appointments, follow-ups, and leads conversion rates effectively managed client relationships from prospecting through closing stages.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Performed inventory control procedures to manage stock.
- Greeted customers and provided product advice to increase sales.
- Participated in store meetings and product training sessions to understand and sell items.
- Developed and maintained knowledge of current sales and promotions.
- Monitored sales team performance and provided constructive feedback.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Kept detailed track of sales and customer information in company system.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Stayed current on company offerings and industry trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Quoted prices, credit terms and other bid specifications.
- Met existing customers to review current services and expand sales opportunities.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
- Consulted with businesses to supply accurate product and service information.
Inside Sales Associate
Kelly-Moore Paint Company Inc.
01.2004 - 03.2004
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Developed strong customer relationships through proactive communication and attentive service.
- Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
- Generated new leads by utilizing effective prospecting techniques, bringing in consistent new business opportunities.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Streamlined internal processes for better efficiency, allowing for quicker response times to customer inquiries.
- Expanded market reach through strategic networking at industry events, connecting with potential clients and partners.
- Refined sales presentations to effectively communicate product benefits, leading to higher conversion rates.
- Built rapport with customers by understanding their unique needs and offering tailored solutions accordingly.
- Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients.
- Negotiated contracts skillfully, ensuring mutually beneficial terms for both the company and clients.
- Managed pipeline diligently by tracking sales activities in CRM system, keeping records up-to-date for accurate forecasting purposes.
- Supported marketing initiatives by providing insights on customer preferences and feedback on promotional materials for targeted campaigns.
- Participated in ongoing training programs to refine sales skills further and stay current on best practices within the industry.
- Maximized revenue potential of each account through upselling and cross-selling relevant products or services based on customer needs analysis.
- Delivered informative product demonstrations remotely or in-person when necessary, showcasing features that addressed specific client pain points effectively.
- Worked closely with other departments such as operations, finance, or logistics when needed for successful order fulfillment or issue resolution processes from start to finish.
- Conducted follow-ups consistently after initial sales interactions, ensuring efficient progress towards closing deals.
- Proactively shared market insights with management, contributing to strategic decision-making and sales initiatives planning.
- Established a reputation for reliability by consistently meeting or exceeding sales targets and maintaining a strong work ethic throughout tenure.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Researched and identified possible new accounts for sales development.
- Teamed with partners to close deals for sales development.
- Identified consumer interests and key market identifies for new accounts.
- Assisted with creating scripts and responses for consumer interaction.
- Queried database for prospects within possible assignment territories.
- Introduced [Type] products to consumers and promoted products currently in stock to increase sales volumes.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Performed effective online demonstrations to prospects using [Software].
- Delivered sales presentations and [Product or service] demonstrations to prospective new accounts using video conferencing technology.
- Completed product registrations, warranty documentation and post-sale consumer surveys.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Set up new accounts, established customer credit and set up payment methods.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Utilized data and analytics to identify target markets and understand customer needs.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
Education
Bachelor of Science - Electrical Engineering And Computer Science
University of California, Berkeley
Berkeley, CA05.2003
Skills
- Business Analysis
- User Acceptance Testing
- Configuration Management
- Requirements Gathering
- Performance Tuning
- Service Level Agreements
- Incident Management
- Customer Support
- Application Security
- Software Development
- Stakeholder Management
Accomplishments
- Leadership and/or Key Project Member role in multiple major company IT initiatives including:
- Migration of Company-Intranet Portal from MangoApps to Microsoft Sharepoint Online, 2023
- Led RFP and selection process for new POS vendor for "Store of the Future" project, 2023
- Implementation of ACCEO Tender Retail MCM application for EMV and EMV Contactless Payment transactions, 2022
- Migration of CRM platform for Sales Team from Salesforce to Sugar, 2022
- Development and Implementation of Key Interfaces on our Enterprise Integration Platform, Boomi, to key endpoints including RedIron Technologies Retail.net, Oracle EBS, Salesforce CRM, Sugar CRM, 3PL (Weber Logistics), BI (Azure, Tableau Online), Banks (Bank of America, JP Morgan Chase), key SaaS vendors (Cforia Online Billing, Corcentric AP Solution), Secondary Distribution Partners (Lancaster), Dealers.
- Migration of In-Store payment processing devices from Ingenico i6780s to Verifone MX915s.
- Additional Enterprise Application implementations including Point-of-Sale (RedIron Technologies JPOS/Retail.net), MangoApps Company Intranet, Salesforce CRM, Sugar CRM, Smartfocus Pivotlink, Tableau Online, ACI Retail Commerce Server, ISD Payment Switch, ACCEO Tender Retail MCM,
- Recognized for Outstanding Support of Field Operations at Annual Company Sales Event, 2015
- Multiple Store Manager of the Month Award Recognitions in the East Bay District, 2005-2007
References
References available upon request.
Timeline
IT Applications Manager
Kelly-Moore Paint Company Inc.
01.2022 - 02.2024
Senior IT Applications Analyst
Kelly-Moore Paint Company Inc.
01.2013 - 12.2021
Retail Applications Analyst
Kelly-Moore Paint Company Inc.
09.2007 - 12.2012
Store Manager
Kelly-Moore Paint Company Inc.
03.2005 - 08.2007
Lead Sales Associate
Kelly-Moore Paint Company Inc.
04.2004 - 02.2005
Inside Sales Associate
Kelly-Moore Paint Company Inc.
01.2004 - 03.2004
Bachelor of Science - Electrical Engineering And Computer Science
University of California, Berkeley