Summary
Overview
Work History
Education
Skills
Tools
Affiliations & Awards
Timeline
Generic

Julius Mosley

Tampa,FL

Summary

Organized business professional with exceptional experience in coaching, delivering results and exceeding expectations. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Driven by a passion to spread knowledge of emotional intelligence and mindfulness practices. My goal is to build high performance teams while helping others become the best version of themselves.

Overview

10
10
years of professional experience

Work History

Regional Support Agent To NFS Agent

Charter Communications
05.2020 - Current
  • Routed technicians and quality checked their routes
  • Handled escalation to dispatch tickets, managing conflict resolution with customers and technicians
  • Served as point of contact in absence of supervisors
  • Mentored co-workers, contributing to their professional growth

Customer Service Team Lead

Conduent
03.2018 - 04.2020
  • Provided customer service for government employee's flexible and health savings account information and claims
  • Led team by answering complex questions and mentoring personnel
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
  • Assisted leadership in submitting documentation to upper-management

Truck Driver

Owner Operator
02.2015 - 03.2018
  • Over the road truck driver hauling chocolate and medical supply containers
  • Maintained daily, legible DOT logbook and submitted corresponding documents
  • Utilized GPS and other navigation tools to plan routes and stay on schedule
  • Inspected truck for malfunctions to avoid accidents
  • Proactively communicated with dispatch teams regarding any changes or updates

Education

Undergraduate Certificate - Leading Teams

University of Denver
Denver, CO
06.2024

Certificate - Frontline Manager Leadership Essentials

University of Denver
Denver, CO
12.2023

Skills

  • Excellent Communication
  • Interpersonal Skills
  • Emotional Intelligence
  • Delegation
  • Time Management
  • Change Management
  • Conflict Resolution
  • Adaptability
  • Problem solving
  • Coaching

Tools

Field Service Management Software (FSM)

Advanced Customer Service Representative Software (ACSR)

Microsoft Office

Affiliations & Awards

Namic Carolinas - Feb 2022 to Present

(National Association for Multi-Ethnicity in Communications)

Planning Committee


Charter Communications Quarterly 

Achievement Award

Quarter 3 October 2022

Quarter 4 January 2024


Timeline

Regional Support Agent To NFS Agent

Charter Communications
05.2020 - Current

Customer Service Team Lead

Conduent
03.2018 - 04.2020

Truck Driver

Owner Operator
02.2015 - 03.2018

Undergraduate Certificate - Leading Teams

University of Denver

Certificate - Frontline Manager Leadership Essentials

University of Denver

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