Julius Odom
Hoover
Summary
Resourceful System Administrator that consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem solving and decision making. 10 years of progressive IT experience.
Overview
13
13
years of professional experience
Work History
System Administrator
Intratek Computer
05.2025 - Current
- Provision new software and hardware for use, following established security policies.
- Install important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Install and configured network printers and other peripheral devices.
- Diagnose and resolve hardware and software issues.
- Diagnose and execute resolutions for network and server issues.
Help Desk Technician
Adams Communication & Engineering Technology
09.2014 - 09.2016
- Managed high levels of call flow and responded to technical support needs.
- Provided basic end-user troubleshooting and desktop support.
- Diagnosed and troubleshot hardware, software and network issues.
- Logged support tickets and closed when issues were resolved.
Help Desk Support Specialist
Adecco Staffing, USA
09.2012 - 09.2013
- Handled 50+ technical/mission-critical calls daily and consistently met high service standards.
- Responded to inquiries by phone and email
- Walked user through series of steps to determine problem and implement likely solution.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Logged activities in tracking system to maintain accurate, timely records.
Education
Associate of Applied Science - Software Engineering
ITT Technical Institute
Bessemer, ALSkills
- Incident management
- Operating Systems (Windows, Linux, MacOS, iOS, Android)
- User Account Management (Active Directory/Microsoft Azure)
- Hardware, software and network troubleshooting
- Mobile device management
- Hardware and software upgrades and installations
- Eagerness to learn new technologies and tools
- Remote Access troubleshooting
- Ability to prioritize tasks and meet deadlines
- Programming/Website Development
Timeline
System Administrator
Intratek Computer
05.2025 - Current
Help Desk Technician
Adams Communication & Engineering Technology
09.2014 - 09.2016
Help Desk Support Specialist
Adecco Staffing, USA
09.2012 - 09.2013
Associate of Applied Science - Software Engineering
ITT Technical Institute
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