
Detail-oriented and dependable IT Support Specialist with over 10 years of hands-on experience delivering Tier 1 and Tier 2 support across diverse environments, including remote desktop setups, virtual platforms, and enterprise systems. Proficient in troubleshooting technical issues for users in healthcare, corporate, residential, and remote settings, ensuring seamless operations and user satisfaction. Expertise in resolving access problems, setting up devices, and maintaining system performance while effectively utilizing webinar tools, ticketing platforms, and user account systems. Recognized for strong communication skills, quick problem-solving abilities, and a collaborative approach that drives efficiency in team settings.
System administration