Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julius Odom

IT Support Specialist
Hoover,AL

Summary

Detail-oriented and dependable IT Support Specialist with over 10 years of hands-on experience delivering Tier 1 and Tier 2 support across diverse environments, including remote desktop setups, virtual platforms, and enterprise systems. Proficient in troubleshooting technical issues for users in healthcare, corporate, residential, and remote settings, ensuring seamless operations and user satisfaction. Expertise in resolving access problems, setting up devices, and maintaining system performance while effectively utilizing webinar tools, ticketing platforms, and user account systems. Recognized for strong communication skills, quick problem-solving abilities, and a collaborative approach that drives efficiency in team settings.

Overview

13
13
years of professional experience

Work History

IT System Administrator

Intratek Computer, Inc.
05.2025 - Current
  • Provided in-person, phone, email or remote support for clinical users in a federal healthcare environment.
  • Provisioned and configured 50+ devices weekly, ensuring secure onboarding and compliance
  • Performed desktop imaging strategies that expedite the new employee onboarding process thereby minimizing downtime.
  • Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
  • Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, decreasing business disruption.
  • Collaborated with cross-functional teams to establish smooth user experiences
  • Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.

Help Desk Technician

ACET, Inc. (Adams Communications)
09.2015 - 09.2016
  • Provided Tier 1 IT support (phone, email or remote) to non-technical internal users across multiple locations through desk side support services.

Help Desk Support Specialist

Adecco Staffing
09.2012 - 09.2013
  • Managed over 40 calls per day in a high call volume environment, maintaining professionalism and patience while addressing customer concerns.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Logged activities in tracking system to maintain accurate, timely records.

Education

AAS - Software Development

ITT Technical Institute
Bessemer, AL

Skills

System administration

Timeline

IT System Administrator

Intratek Computer, Inc.
05.2025 - Current

Help Desk Technician

ACET, Inc. (Adams Communications)
09.2015 - 09.2016

Help Desk Support Specialist

Adecco Staffing
09.2012 - 09.2013

AAS - Software Development

ITT Technical Institute
Julius OdomIT Support Specialist