JULIUS SAAH
Middletown,DE
Summary
Dedicated and responsible. Professional with excellent sales and service abilities. Knowledgeable about multiple product. (Lumber, appliances, tools, flooring and hardware, Pro Services]. The ability to develop deep customer connections to promote sustained revenue. Bringing fifteen years of experience combined with superior work ethic and excellent people skills including store operations. Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions. Qualified Service Supervisor dedicated to improving customer satisfaction by acting as a key contact for issue resolution and customer advocacy. Proficient in account management and Services. Excellent analytical, presentation and reporting skills. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Staff Sergeant
, United States Air Force
Horsham, PA
11.2016 - Current
- Horsham Air, Base (, Air Force Base),, Planned and executed inspection of water and fuel systems.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Protected military reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Conducted analysis to address system failure which led to restoration.
- Created communication strategies to meet solve problems.
- Proactively identified and solved complex problems impacting operations management base shop supplies.
- Supported mission in operational improvements and resolution of system problems to deliver top-notch base operation.
- Documented updates to commander on renewal progress, at-risk renewals and renewals forecast.
- Performed cash drops while maintaining security and control of drop box at all times
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Store Manager
Lowe's Home Centers, LLC
Dover, DE
12.2023 - 06.2026
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Managed inventory levels, implementing effective restocking strategies to optimize product availability.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
- Developed and executed promotional campaigns, increasing foot traffic and sales revenue.
- Coordinated staff schedules, optimizing labor costs while maintaining service standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Ensured adherence to health and safety regulations, promoting a safe working environment.
Operations Manager
Lowes
West Philadelphia, PA
05.2023 - 12.2024
- Streamlined operations through effective resource allocation and workflow optimization.
- Led cross-functional teams to improve process efficiency and reduce operational delays.
- Fostered a culture of continuous improvement by encouraging employee feedback and innovation.
- Managed vendor relationships to ensure quality service delivery and cost-effectiveness.
- Coordinated logistics management to optimize supply chain processes and inventory control.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Assistant Store Manager Lumber and Pro Services
Lowes Home Improvement
Havertown, PA
09.2017 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, reducing stock discrepancies through effective oversight and organization.
Back End Support Manager
Lowe's Home Improvement Center
Havertown, PA
05.2019 - 01.2021
- Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism.
- Made sure freight-flow process is implemented.
- Deliveries call are made and orders and staged.
- Maintained safe work environment.
- Customer focus and readiness is paramount to store success.
- Maintaining store standard and.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Set schedules and delegated assignments based on team member strengths to optimize coverage and service levels.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Assessed, optimized and elevated operations to target current and expected demands.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Minimized waste through optimal expense tracking and effective control strategies.
- Established, enforced and updated policies to keep business agile and responsive to changing market conditions.
- Built proactive and productive relationships with management and third-party delivery service and vendors.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Coached and developed store associates through formal and informal interactions.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Conducted regular one-on-one meetings to build performance objectives and development plans.
- Completed departmental paperwork and kept accurate records.
- Delegated and assigned tasks to back-end team.
- Recommended and assisted in implementing operating procedures and promoted continual improvement.
- Offered daily direction and leadership to supervisors and material handlers.
- Delegated workload of department fairly and evenly to stock associates.
- Boosted sales rates 17% higher sale period last year.
- Managed daily operations of back-end support team to ensure efficient service delivery.
- Developed training materials and conducted sessions for new team members to enhance onboarding process.
- Implemented process improvements to streamline workflow and reduce response times for customer inquiries.
Education
Certificate - Water And Fuels System Maintenance
United States Air, Force Technical School － Sheppard Air Force Base
Sheppard Air Force Base, TX11.2016
No Degree - Business Administration And Management
Camden County College
Blackwood, NJ01.2010
High School Diploma -
N'Zerekore IRS School System
Guinea09.1988
Associate of Applied Science - Mechanical And Electrical Technology
Air University
Montgomery, AL03.2024
BBA - Business Administration
Umassgloba
Arvin, CA05.2024
Diploma - Network System Admin
Cittone Institute( Lincoln Tech
Mount Laurel, NJ08.2008
Skills
- Complaint resolution
- Ability to delegate
- Management experience
- Service standard compliance
- Order fulfillment
- Training development aptitude
- Shipping procedures understanding
- Key holder experience
- Stocking and replenishing
- Professional telephone demeanor
- Staff education and training
- CRM
- Receiving support
Understanding of budgeting
Technical knowledge
Task Delegation
Complaint Handling
Policy Enforcement
Staff Training
Critical Thinking
Project management abilities
Coordination
- Problem-solving
- Multitasking and organization
- Team building
Timeline
Store Manager
Lowe's Home Centers, LLC
12.2023 - 06.2026
Operations Manager
Lowes
05.2023 - 12.2024
Back End Support Manager
Lowe's Home Improvement Center
05.2019 - 01.2021
Assistant Store Manager Lumber and Pro Services
Lowes Home Improvement
09.2017 - 05.2023
Staff Sergeant
, United States Air Force
11.2016 - Current
Certificate - Water And Fuels System Maintenance
United States Air, Force Technical School － Sheppard Air Force Base
No Degree - Business Administration And Management
Camden County College
High School Diploma -
N'Zerekore IRS School System
Associate of Applied Science - Mechanical And Electrical Technology
Air University
BBA - Business Administration
Umassgloba
Diploma - Network System Admin
Cittone Institute( Lincoln Tech