Summary
Overview
Work History
Education
Skills
References
Certification
Servicevolunteer
Timeline
Generic
Julius Torres

Julius Torres

Clermont

Summary

I'm a very self-motivated professional, highly experienced in guest services. I have a pleasant personality, coupled with talents in customer relations, communication, and problem-solving skills. I'm very outgoing when greeting and communicating with others. Truly, try to be a well-rounded professional, committed to interacting with guests and resolving issues to propel customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Dicks Sporting Goods
Clermont
09.2024 - 08.2025
  • Assisted customers with product selection and inquiries.
  • Maintained, stocked, and organized merchandise displays for customer accessibility.
  • Educated customers on product features and benefits effectively.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Facilitated communication between departments to enhance collaboration efforts.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.

Guest Services Specialist

Mister Car Wash
Clermont
01.2024 - 08.2024
  • Actively promote and sell car wash packages, memberships, and additional services
  • Ensure vehicles are promptly and efficiently processed through the car wash system
  • Handle cash, credit card, and membership transactions securely and efficiently
  • Maintain a clean and organized work environment, including the lobby and customer areas
  • Address and resolve customer concerns or complaints in a professional manner
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Front End Associate and Cashier

Walmart
Clermont
01.2023 - 08.2023
  • I can quickly and accurately process transactions, count money, and provide change
  • While keeping track of cash transactions and maintaining accurate records of daily sales
  • Kept equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies
  • Handle complaints in a polite and professional manner, ensuring customer satisfaction
  • Helped to assist customers with carrying their items to their vehicles
  • Helped to assist collecting and maintaining all carts when needed
  • Provided customer service support for inquiries, complaints, and returns.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.

Cashier/Customer Service Representative

Target
Clermont
02.2022 - 10.2022
  • Resolved conflicts among team members to maintain a positive work environment.
  • Created and maintained a positive work environment for employees.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with team members to improve service processes.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Lead Room Attendant & Room Inspector

Mission Inn Resort & Club
Howey-In-The-Hills
11.2020 - 03.2022
  • Responsible for 179 rooms in the hotel conducting clean rooms and making sure rooms are correctly serviced
  • Provided room service ensuring all daily operations are done on time so rooms can be checked into or cleaned for already-staying guests
  • Created a comfortable and welcoming environment to promote a positive guest experience
  • Maintained a safe and healthy work environment by following organization standards and sanitation regulations
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Provided guests with information about local attractions and services using a variety of resources.

Education

Associate of Science - Exercise Science

Florida International University
Miami, Florida
12-2024

Associate of Science - Exercise Science

Nova Southeastern University
Davie, FL

Skills

  • Exceptional communication
  • Reservation management
  • Complaint handling
  • Guest relations
  • Strong empathy
  • Proactive mindset
  • Workforce training
  • Inventory control
  • Team collaboration
  • Mentoring and training
  • Creative problem solving
  • Multi-task management
  • Language skills
  • Customer service
  • Cash handling experience
  • Product sales

References

Priscilla Gago

Executive Resort Manager 

Mission Inn Spa and Resort

+1 (321) 527-0085

 pgago@missioninnresort.com

Certification

  • International Society of Sports Nutrition, ISSN-SNS Specialist
  • Food Saftey Provider

Servicevolunteer

  • Group Leader, Church of Real Life (2019-2021)

Served and discussed the word of God with middle and high schoolers.

  • Cadet, Naval Sea Cadet Corps (USNSCC) (2018-2020)

Built leadership and character, Participated in hands-on training in partnership with the Navy.

Timeline

Retail Sales Associate

Dicks Sporting Goods
09.2024 - 08.2025

Guest Services Specialist

Mister Car Wash
01.2024 - 08.2024

Front End Associate and Cashier

Walmart
01.2023 - 08.2023

Cashier/Customer Service Representative

Target
02.2022 - 10.2022

Lead Room Attendant & Room Inspector

Mission Inn Resort & Club
11.2020 - 03.2022

Associate of Science - Exercise Science

Florida International University

Associate of Science - Exercise Science

Nova Southeastern University

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