Summary
Overview
Work History
Education
Skills
Timeline
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Julius Whitman

Summary

Highly motivated Merchandising Service Manager with 26 years of Retail experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Overview

27
27
years of professional experience

Work History

Merchandising Service Manager

Lowes Home Improvement
Bowie, MD
09.2021 - Current
  • .Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Reduced Loss by 10% by implementing better customer service and cost reduction strategies.
  • Trained 13 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Responsible for specialist selling contracts for Installation and services
  • Followed up with customers during and after installations to verify satisfaction

Department Manager

Lowes Home Improvement Stores
Largo, MD
04.2019 - 09.2021
  • Oversees all services for multiple departments to ensure that business needs are met.
  • Effectively communicate with Upper Management and Peers of business strategies and results.
  • Launched quality assurance practices for each phase of development
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.

Hardlines Assistant Store Manager

Sears
Bowie, MD
05.2012 - 01.2019
  • Demonstrated managerial leadership by instilling clear expectations while also ensuring team is accountable for measurable results.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Assistant Merchandising Manager

Home Depot
Lantham, MD
08.1995 - 02.2012
  • Served as acting manager on duty. Achieved 85% top specialty sales close rate for the district.
  • Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Oversaw inventory counts each quarter to maintain stock records and account for shrinkage.
  • Obtained 100% rating on district member feedback survey.

Education

Business Administration

Bowie State University
Bowie, MD

Business Administration

Princes George Community College
Largo, MD

Skills

  • Strategic business planning
  • Documentation and reporting
  • After-sales support
  • Proficient in Microsoft Office, Works, Word, Power,point, Excel, and Zoom
  • Team Leadership
  • Culture Development
  • Scheduling
  • Budgeting
  • Sales
  • Repair
  • Staff Management
  • Conflict Resolution
  • Employee Supervision
  • Quality Management

Timeline

Merchandising Service Manager

Lowes Home Improvement
09.2021 - Current

Department Manager

Lowes Home Improvement Stores
04.2019 - 09.2021

Hardlines Assistant Store Manager

Sears
05.2012 - 01.2019

Assistant Merchandising Manager

Home Depot
08.1995 - 02.2012

Business Administration

Bowie State University

Business Administration

Princes George Community College

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Julius Whitman