Juliusha Pinchback
Seattle,WA
Summary
Compassionate mental health professional with over five years of experience in delivering trauma-informed support, crisis intervention, and behavioral health services within supportive housing and community-based programs. Expertise in de-escalation, safety planning, client advocacy, and interdisciplinary collaboration empowers individuals facing mental illness, substance use disorders, homelessness, and complex psychosocial challenges. Proven ability to coordinate administrative functions ensures seamless office operations while effectively supporting executive teams and managing multiple priorities. Strong problem-solving skills and adaptability enhance the capacity to meet diverse client needs in dynamic environments.
Overview
5
5
years of professional experience
Work History
Residential Counselor / Mental Health Support Staff
DESC (Downtown Emergency Service Center)
Seattle, WA
06.2021 - Current
- Provide trauma-informed behavioral health support to up to 100 residents in permanent supportive housing programs serving individuals experiencing severe mental illness, substance use disorders, and chronic homelessness. Respond to psychiatric crises, overdoses, suicidal ideation, and interpersonal conflicts utilizing de-escalation and stabilization techniques. Conduct wellness checks, safety assessments, and collaborate with interdisciplinary teams to support individualized service plans. Facilitate therapeutic and skill-building groups and maintain accurate clinical documentation compliant with agency and Medicaid standards.
- Deliver trauma-informed, survivor-centered support to residents in transitional and permanent supportive housing programs.
- Respond to crises including domestic violence incidents, mental health emergencies, overdoses, and interpersonal conflicts using de-escalation techniques.
- Conduct wellness checks, apartment inspections, and safety assessments to maintain a secure and compliant living environment.
- Accurately document resident interactions, interventions, and incidents in compliance with agency procedures and Medicaid billing requirements.
- Plan and lead therapeutic groups, skill-building sessions, and community engagement activities that promote healing, independence, and social connections.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
- Conducted group therapy sessions to foster supportive community environment among residents.
- Developed, implemented and monitored residential policies and procedures.
Talent Acquisition Outreach Coordinator (Hybrid)
Alaska Airlines
Seattle, WA
08.2024 - 11.2025
- Managed high-volume coordination, documentation, and stakeholder communication while maintaining confidentiality and organizational efficiency transferable to clinical environments.
- Serve as the primary liaison for pilot and operations recruitment, managing over 100 candidate pipelines monthly and ensuring positive candidate experience from application to onboarding.
- Coordinate high-volume interview scheduling, travel planning, and assessments across multiple time zones with precision and efficiency.
- Maintain and update ATS records with accurate candidate statuses, communications, and documentation to support compliance and hiring transparency.
- Create and implement standardized communication templates, reducing response times to candidate inquiries by 40%.
- Compile and present weekly hiring metrics, trend analyses, and recruitment dashboards to inform leadership strategies.
- Facilitate seamless onboarding by coordinating with internal departments, ensuring candidates are fully equipped for success on day one.
Contract Specialist I
King County
Seattle, WA
12.2021 - 06.2024
- Partnered with community-based organizations delivering human services and behavioral health programs. Ensured regulatory compliance, supported equitable service delivery, and managed confidential documentation aligned with county human services initiatives.
- Managed full lifecycle contract administration for public projects with budgets up to $1M, ensuring timely execution and compliance with state and county regulations.
- Partnered with nonprofit and community-based organizations to ensure equitable procurement and vendor participation.
- Reviewed and edited legal and contractual documents for accuracy, clarity, and compliance.
- Facilitated bidder Q&A sessions, vendor debriefings, and proprietary meetings to maintain transparency and encourage competitive participation.
- Developed and delivered procurement system training to internal teams, enhancing process consistency and efficiency.
Administrative Specialist II
City of Seattle – Human Services Department
Seattle, WA
08.2021 - 03.2022
- Supported human services programs serving vulnerable populations, maintained confidential records, and assisted coordination of community resources and public-facing services.
- Provided comprehensive administrative support for the Food and Nutrition Services program, improving operational efficiency and service delivery.
- Drafted, proofread, and formatted contracts, invoices, and official correspondence, ensuring accuracy and adherence to city standards for over 500 applicants quarterly.
- Managed supply inventories, coordinated fleet vehicle assignments, and addressed office maintenance needs.
- Maintained confidential program files and responded to public inquiries with professionalism and accuracy.
- Recorded and distributed detailed meeting minutes for staff and stakeholder sessions, facilitating follow-up and accountability.
Education
Associate of Applied Science - Healthcare Administration
Tacoma Community College
Tacoma, WA 01.2026
Associate of Arts -
Seattle Central College
Seattle, WA01.2020
Skills
- Trauma-Informed Care & Crisis response
- Behavioral Health Documentation
- Harm Reduction Practices & Substance use disorders
- Client Engagement Strategies
- Electronic Records Systems
- De-escalation techniques
- Client advocacy
- Professionalism and ethics
- Crisis prevention intervention & emergency response
- Microsoft office
- Team leadership
Timeline
Talent Acquisition Outreach Coordinator (Hybrid)
Alaska Airlines
08.2024 - 11.2025
Contract Specialist I
King County
12.2021 - 06.2024
Administrative Specialist II
City of Seattle – Human Services Department
08.2021 - 03.2022
Residential Counselor / Mental Health Support Staff
DESC (Downtown Emergency Service Center)
06.2021 - Current
Associate of Applied Science - Healthcare Administration
Tacoma Community College
Associate of Arts -
Seattle Central College
CORE COMPETENCIES
- Crisis Intervention & Stabilization
- Trauma-Informed & Culturally Responsive Advocacy
- Community Resource Navigation
- Conflict Resolution & De-Escalation
- Client Engagement & Public Outreach
- Case Documentation & Compliance (HIPAA, Medicaid)
- Group Facilitation & Behavioral Health Support
- Microsoft Office Suite, Google Workspace, SharePoint, ATS & CRM Systems