JULIUS ROSADO

Resourceful and dependable professional with extensive experience in customer service, healthcare, and maintenance industries. Proven track record at Walgreens, excelling in general customer service and specific pharmacy roles, enhancing customer satisfaction and ensuring precise pharmaceutical care. Demonstrated strong interpersonal skills as a Front Desk Associate at Planet Fitness, managing member interactions with professionalism and warmth. Sharpened technical skills at Distinctive Swimming Pools, ensuring optimal pool conditions and equipment functionality. Known for problem-solving abilities, attention to detail, and commitment to excellence. Poised to deliver superior results and adapt swiftly to new challenges in any customer-focused or technical environment.

• Maintained a safe and compliant work environment by adhering to company policies, procedures, and regulatory standards, ensuring the well-being of customers and staff.
• Exceeded sales targets by effectively promoting products and services, upselling, and fostering customer loyalty at Walgreens, particularly in areas like cosmetics, over-the-counter medications, and wellness products.
• Contributed to promoting health and wellness initiatives, providing fitness guidance, and supporting members in achieving their fitness goals at Planet Fitness through personalized training programs and motivational support.
• Achieved high customer satisfaction ratings through attentive service, problem-solving.
• Revamped pool cleaning schedules and chemical treatment processes, reducing overall maintenance time by 20% while maintaining 100% compliance with health and safety standards.
• Achieved a 98% customer satisfaction rate through exceptional service and proactive communication, successfully resolving issues promptly and exceeding client expectations in pool maintenance and safety.