Juliza Godoy
Hyattsville,MD
Summary
I am an approachable worker with years of customer service experience. I am motivated, reliable, and willing to go an extra mile. I am a friendly and caring person who's also very ambitious to succeed in any environment. I am always up for a challenge no matter the task. I have the ability to work well with others and alone.
Overview
10
10
years of professional experience
Work History
Vet Assistant
Rocky Gorge Animalhospital
06.2022 - 11.2023
- Improved patient care by assisting veterinarians with examinations and treatments.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Restrained animals for examination and treatment.
- Followed safety protocols for handling animals.
- Educated clients on post-surgical care and nutrition.
Server
World Of Beer
05.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Answered customers' questions, recommended items, and recorded order information.
Veterinary Assistant
Woodley Gardens Veterinary Care. Veterinary Marketing
11.2023 - Current
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Improved client relations through effective communication and education on pet health needs.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Groomed and bathed animals to maintain hygiene and appearance.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Prepared animals for surgical procedures.
- Collected and processed samples for laboratory testing.
- Observed animals for signs of distress or illness.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Vet Technician
Del Ray Animal Hospital
02.2020 - 04.2021
- Assisted vet with diagnostic procedures, treatments, and patient charting
- Answer phone calls and schedule appointments
- Email clients records to other hospitals
- Call other hospitals to get information sent to us about clients or verbal verifications
- Make sure the exam room and surgery is stocked for the day
- Make a list of medications that are going to expire the upcoming months
- Make sure there are vaccinations in the fridge
- Inventory and add a list of things that we need
- Check the fax machine and attach any lab reports that need to be seen
- Assist in cystos, ear flushes, blood draws, nail clipping, and anal glad expressions
- Set up fecals and make sure fecals are being sent out to the lab
- Assist in x-rays
- File away x-rays and invoices
- Make sure hospital is clean at the end of the day and files and payments have been processed
Front Desk Associate
Gold’s Gym
02.2020 - 02.2021
- Maintain safe, fun working environment
- Train 3 new hires, ensuring compliance with all regulations and standards
- Secured and locked sensitive financial material, such as cash and money orders to prevent theft and minimize risk
- Answer basic questions from customers in a clear, friendly manner
- Collect payments and handle petty cash
- Maintain inventory and reorder supplies as needed
- Sold Merchandise
- Updated Payments or Information on memebers
Front Desk Receptionist
Active Physical Therapy
09.2019 - 03.2020
- Manage progression schedule to ensure event will run on-time with no issues
- Manage office facilities, ensuring cleanliness and order
- Prepare quarterly budget reports, consistently submitting prior to specified deadline
- Streamlined processes to effectively track, order, and maintain inventory
- Collected, recorded, and processed customer orders received from sales department
- Maintain inventory log and purchase supplies as needed
- Answered phone calls, emails and patient messages via the clinic’s online patient portal
- Greet all clients with warm, friendly attitude
- Add to high-level of customer satisfaction by constantly maintaining friendly attitude
- Verified insurance coverage for all new patients and monitored existing patients’ insurance coverage for potential changes
- Update client paperwork in database
- Perform opening and closing duties
- Maintained strict confidentiality of all applicant information
- Perform basic accounting services, including the handling or petty cash and invoicing
Cashier/Food Prep
Sweetgreen
06.2018 - 06.2019
- Provide excellent service and recommendations to guests
- Deliver exceptional customer service through extensive menu knowledge
- Maintain inventory and reorder supplies as needed
- Followed proper sanitation methods to clean and disinfect kitchen workstations
- Train new servers on expectations and procedures
- Maintain a clean, organized working environment
- Monitor kitchen for spills and clean swiftly
- Clean glasses, utensils, and bar equipment regularly
- Keep host stand tidy to reflect cleanliness and organization of restaurant to incoming guests
- Disposed of garbage properly
- Receive orders, process payment, and respond to customer concerns
- Maintain safe, fun working environment
- Serve drinks and snacks with speed and efficiency
- Train, manage, and guide 5 line cooks
- Greet all customers at walk-in
- Thoroughly scrape food debris from utensils and cooking equipment
- Embrace adaptability through daily and seasonal traffic fluctuations
Front Desk Receptionist
LA Fitness
06.2018 - 01.2019
- Answer multi-line phone system with warm, friendly demeanor
- Maintain operational efficiency through following proper office protocols
- Respond to all inquiries and requests in a timely manner
- Greet all customers with warm, friendly attitude
- Came in when we opened and made sure the gym was ready to open
- Towel runs
- Made list of people to call for renewals and called them as well as updated payments and credit cards
Receptionist/Office Assistant
Visual Eyes
11.2016 - 05.2017
- Assisted doctors with diagnostic procedures, treatments, and patient charting
- Play an integral role in customer service and overall sales numbers
- Processed guest upon arrivals and departures daily
- Respond to customer inquiries quickly via phone, email, or in-person
- Greet all customers with a warm, friendly welcome
- Perform opening and closing duties
- Troubleshoot and fix office equipment, including copy machine and phone system
- Secured and locked sensitive financial material, such as cash and money orders to prevent theft and minimize risk
- Answer basic questions from customers in a clear, friendly manner
- Collect payments and handle petty cash
- Record all messages and deliver in a timely fashion
- Maintain a clean, organized working area
- Handle busy, multi-line phone system
Cashier/Customer Service
Forever 21
01.2016 - 05.2016
- Play an integral role in customer service and overall sales numbers
- Contribute to positive, fun working environment
- Resolve customer issues promptly and efficiently
- Devise marketing strategies to boost sales
- Examine merchandise to verify correct price and no visible damage
- Assist employees with register during busy shifts
- Process transactions through credit card, check, and cash usage
- Provide customer support, answering questions quickly and efficiently
- Perform duties as needed, including cashier and bagger
- Greet all customers with warm, friendly welcome
- Break down and remove empty boxes
- Speak directly with customers in a friendly, approachable manner
- Ensure displays, coolers, and shelves are fully stocked
Cashier/Customer Service
Sardi’s Pollo A La Brasa
06.2015 - 11.2015
- Clean up minor spills quickly and safely
- Maximize positive customer service experience
- Ensure items are well-stocked for each shift
- Review customer orders and assist in resolving issues quickly
- Answer phones and record detailed messages
- Help customers by asking questions and making suggestions for purchases
- Train 2 new employees
Education
General Studies -
High Point High School
Beltsville, MD05.2015
Biology -
Prince Georges Community College
Largo, MDSkills
- Customer service
- Organizational Skills
- Microsoft office
- Bilingual
- Scheduling
- Physical examinations
- Team communication
- Reception duties
- Animal restraint
- Guest engagement
- Strong work ethic
- Exceptional customer service
- Cash handling
- Memory retention
Languages
English
Spanish
Timeline
Veterinary Assistant
Woodley Gardens Veterinary Care. Veterinary Marketing
11.2023 - Current
Vet Assistant
Rocky Gorge Animalhospital
06.2022 - 11.2023
Server
World Of Beer
05.2021 - 05.2022
Vet Technician
Del Ray Animal Hospital
02.2020 - 04.2021
Front Desk Associate
Gold’s Gym
02.2020 - 02.2021
Front Desk Receptionist
Active Physical Therapy
09.2019 - 03.2020
Cashier/Food Prep
Sweetgreen
06.2018 - 06.2019
Front Desk Receptionist
LA Fitness
06.2018 - 01.2019
Receptionist/Office Assistant
Visual Eyes
11.2016 - 05.2017
Cashier/Customer Service
Forever 21
01.2016 - 05.2016
Cashier/Customer Service
Sardi’s Pollo A La Brasa
06.2015 - 11.2015
General Studies -
High Point High School
Biology -
Prince Georges Community College
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