Julla Panneh

Act as Interim manager,oversee daily operations, manage over 50 plus direct reports, covering the role of supervisor/Educator and managing the following staff roles in the hospital

· House Supervisor

· BH team Lead

· BH case manager/Utilization Review

· BH License clinician

· Recreation Therapist

· Occupational Therapy

· Mental health Technician

· Unit secretary

I coached, mentored, and trained team members to improve their job performance. I conducted regular meetings with staff to discuss progress and identify areas for improvement. I established processes to ensure efficient workflow throughout Wakebrook Hospital

I maintained up-to-date records of employee attendance, payroll information, and vacation requests. I assessed team members' skillsets and assigned tasks accordingly for optimal efficiency. I analyzed staff feedback data and developed action plans to improve workflow. I monitored staff performance and addressed issues as they arose. I trained house supervisors in additional roles to maintain coverage of management roles.

Oversaw up to 80 direct reports from May to July and managed 45 direct reports from July 2020 to February 2024. Assisted the unit manager in supervising, coordinating, educating, and managing nursing personnel to ensure consistent standards of practice and competencies in patient care. Demonstrated initiative and problem-solving skills in organizing work, establishing procedures, and ensuring timely workflow. Developed and supervised the Nursing Support Committee, addressing issues related to nursing assistant practice standards and secretarial duties. Assisted in developing processes to improve compliance with care standards and quality improvement initiatives.

Participated in routine huddles with Behavioral Health nursing leadership to enhance communication and relationships among healthcare professionals. Ensured staff participation in orientation and training programs, including compliance courses, and documented this training. Participated in compliance training programs and audited medical record documentation to ensure accuracy and regulatory compliance. Maintained audit documentation and educated nursing staff on audit reviews. Participated in clinical evaluation initiatives related to 1C and 1B pediatrics departments and empowered staff to engage in unit initiatives.

Served as nurse preceptor to nurse fellows, providing education, instruction, and resources for nurses transitioning into behavioral health care. Managed care for behavioral health patients requiring psychiatric services and intervention. Provided patient care and education to individuals with psychiatric illnesses. Administered medications and treatments according to physician orders. Documented patient progress notes accurately and efficiently in the electronic medical record system. Collaborated with physicians, nurses, therapists, social workers, and other healthcare professionals to develop individualized treatment plans for each patient. Actively participated in quality improvement initiatives within the department. Utilized critical thinking skills to assess clinical situations quickly and accurately.

Oversaw daily operations of the 1C clinical evaluations and managed 90 employees. Implemented processes for reducing patient observers in holding. Supervised the Behavioral Health Rounding Nurse role, which provides psychiatric nurse support and resources to medical/surgical nurses caring for behavioral health patients throughout the WakeMed system. Mentored clinical nurses to increase participation in the Nursing Professional Development Program. Implemented a peer interviewing process to engage staff in departmental decision-making and improve socialization of new staff. Participated in routine huddles with Behavioral Health nursing leadership to facilitate effective communication and foster relationship-building among physicians

Conducted admission and status change reviews within 24 hours to ensure appropriate settings and timely care. Partnered with healthcare providers for accurate documentation and coordinated with the Case Manager for care transitions. Managed pre-certifications and re-certifications with third-party payors. Used high-risk criteria for referrals to the Manager.

Identified complex discharge planning needs and initiated appropriate case management and social work referrals. Performed utilization management assessments, conducted stay and quality reviews, and entered review data promptly. Consulted with the Physician Advisor to resolve barriers.

Guided interdisciplinary documentation to enhance care quality and reimbursement accuracy. Facilitated patient movement to appropriate care levels and addressed observation status issues. Provided denial and approval information and assisted in developing practice parameters with medical staff.

Managed data collection and analysis for target case types. Delivered notifications to patients and monitored healthcare service utilization for cost-effectiveness.

Provided assessment, treatment, and consultation for patients with psychiatric conditions. Monitored vital signs and health conditions to determine appropriate care plans. Developed individualized care plans addressing psychological and social needs. Collaborated with healthcare professionals to create treatment plans for mental health disorders. Conducted intake assessments to evaluate mental illness severity. Administered medications as prescribed by psychiatrists. Educated patients on their diagnosis and treatment options. Developed discharge plans with follow-up appointments for continued care.

Provide assessment, treatment, and consultation for patients diagnosed with psychiatric conditions. Carry out interventions and crisis interventions. Assess, evaluate, and monitor patients' physical and mental health conditions to determine nursing care needs. Develop individualized, patient-centered care plans that address the psychological and social needs of each patient. Collaborate with physicians, families, and other healthcare professionals to develop treatment plans for mental health disorders. Conduct intake assessments to evaluate the severity of mental illness or emotional disturbances. Administer medications prescribed by psychiatrists according to established protocols. Educate patients about their diagnosis and available treatment options, including psychotherapy or medication regimens. Supervise activities of daily living such as eating meals, bathing, dressing appropriately, and managing money responsibly for hospitalized psychiatric patients.

Provided assessment, treatment, and consultation for patients with psychiatric conditions. Delivered psychotherapy and developed individualized treatment plans. Assessed and evaluated mental and physical conditions, monitoring and documenting patient progress. Conducted routine assessments to identify changes in patient condition or behavior. Educated families about illness, symptoms, and treatments. Facilitated group therapy sessions for issues such as addiction recovery, anger management, and grief counseling. Collaborated with multidisciplinary teams to ensure continuity of care for each patient.

Participated in research activities related to evidence-based practice initiatives. Maintained accurate records of patient progress notes, medications, and relevant data. Developed individualized teaching strategies for each patient. Identified and intervened in potential treatment issues, such as drug interactions or allergies. Assisted physicians with exams, lab tests, and procedures. Provided emotional support to family members during difficult times. Demonstrated effective communication skills with patients, families, physicians, and healthcare staff.

Promoted unit goals and led the Unit Council as chair. Established a Nursing Journal Club for clinical nurse review of evidence-based practice articles. Managed unit operations and performed audits to improve quality outcomes. Assessed patient conditions and monitored vital signs for appropriate care plans. Provided post-operative care and education to patients and families. Administered medications, treatments, and therapies as per physician orders. Evaluated substance use disorders and related mental health issues. Developed and implemented mental health training programs for staff. Facilitated group therapy sessions for individuals with mental health issues. Developed and implemented treatment plans for clients with mental health needs. Assessed mental health needs using appropriate screening tools.

Provided patient care and education for chronic illness patients. Assessed, planned, implemented, and evaluated nursing care for assigned patients. Performed triage assessments for walk-in clinic patients. Administered medications and treatments per physician orders. Monitored vital signs, administered injections, and assisted with medical procedures. Documented patient progress accurately in the electronic medical record system. Collaborated with healthcare professionals to develop individualized treatment plans. Instructed patients on proper self-care techniques post-discharge. Participated in multidisciplinary team meetings to discuss care plans. Ensured compliance with professional practice standards and healthcare regulations. Stayed current on nursing trends through continuing education. Participated in departmental quality improvement initiatives. Utilized critical thinking to assess clinical situations effectively. Maintained a safe environment by adhering to infection control policies.

Provided patient care and education for chronic illness patients. Assessed, planned, implemented, and evaluated nursing care. Performed triage assessments for walk-in clinic patients. Administered medications and treatments per physician orders. Monitored vital signs, administered injections, and assisted with medical procedures. Documented patient progress in the electronic medical record system. Collaborated with healthcare professionals to develop individualized treatment plans. Instructed patients on self-care post-discharge. Participated in multidisciplinary team meetings to discuss care plans. Ensured compliance with professional practice standards and healthcare regulations. Stayed current on nursing trends through continuing education. Participated in quality improvement initiatives. Utilized critical thinking for quick and accurate clinical assessments. Maintained a safe environment by adhering to infection control policies.

Assessed patient needs and developed customized care plans. Monitored patient conditions, vital signs, and treatment responses. Educated patients and families on health promotion and disease prevention. Collaborated with interdisciplinary teams to create comprehensive care plans. Provided direct nursing care, including administering medications and treatments. Performed physical assessments to develop care plans. Evaluated the effectiveness of treatments and interventions. Responded quickly to changes in patient conditions. Maintained accurate clinical documentation. Identified risk factors for adverse events. Participated in quality improvement activities. Developed educational materials for staff. Conducted research on best nursing practices. Provided leadership and mentorship to less experienced nurses. Ensured compliance with regulatory standards.

Assessed and evaluated patients' physical and psychological conditions to develop individualized care plans. Provided direct nursing care, including administering medications, treatments, wound care, and injections. Collaborated with healthcare team members to plan, implement, and evaluate care plans. Monitored vital signs and instructed patients in self-care techniques. Conducted home visits to assess the safety of living environments for elderly or disabled clients. Educated patients on their diagnosis, treatment plans, and healthy lifestyle choices. Maintained accurate records of patient assessments and nursing interventions. Responded promptly to emergency situations.

Provided patient care and education for chronic illness patients. Assessed, planned, implemented, and evaluated nursing care. Performed triage assessments for walk-in clinic patients. Administered medications and treatments per physician orders. Monitored vital signs, administered injections, and assisted with medical procedures. Documented patient progress in the electronic medical record system. Collaborated with healthcare professionals to develop individualized treatment plans. Instructed patients on self-care techniques post-discharge. Participated in multidisciplinary team meetings. Ensured compliance with professional practice standards and healthcare regulations. Stayed updated on nursing trends through continuing education.

Maintained accurate records of patient progress, medications, and relevant data. Developed individualized teaching strategies based on patient needs. Identified and addressed potential treatment issues, such as drug interactions or allergies. Assisted physicians with exams, lab tests, and procedures. Provided emotional support to families during difficult times. Demonstrated effective communication with patients, families, and healthcare staff. Actively participated in meetings, training sessions, and seminars. Ensured proper maintenance of equipment according to safety protocols. Managed multiple tasks simultaneously while maintaining quality care standards.