Jullian Autry

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Streamlined internal processes for better efficiency in account management tasks.
• Implemented property fraud detection protocol to reduce unauthorized occupied homes by 100% in 10-month long strategy and successfully generating $8.6M+ annual NOI improvement.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Led successful change initiatives, ensuring seamless transitions during organizational wind-down efforts.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Implemented strategies to improve move-out processes with over 30+ software enhancements, including system alerts, resident countdown features, re-key tracking, and streamlined notifications, improving operational efficiency and resident experience consistently achieving a 75%+ positive customer satisfaction rating YTD.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Reduced operational risks while organizing data to forecast performance trends.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

• Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
• Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
• Streamlined property management processes for improved efficiency and cost savings.
• Investigated and resolved any tenant complaints.
• Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
• Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
• Oversaw multiple teams of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.

• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Followed up on delinquent tenants and coordinated collection procedures.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Coordinated with legal counsel to resolve tenant disputes.
• Optimized property management software usage, enhancing operational efficiency.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.

Client: Home Partners of America