Jullian Bell
New York
Summary
Driven and versatile sales and customer service professional with over 7 years of experience in achieving sales targets, providing exceptional customer experiences, and contributing to team success. Passionate about fostering customer loyalty through personalized service and strategic sales approaches. Seeking to join a forward-thinking organization where I can apply my expertise, grow professionally, and support business success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Skylar Diner
11.2023 - 07.2024
- Created positive dining experiences by warmly greeting customers and addressing inquiries with professionalism
- Assisted customers in selecting menu items, shared detailed knowledge of specials, and ensured accurate and timely service delivery
- Effectively handled complaints and feedback, maintaining a customer-first attitude and promoting loyalty
Server
McGuire’s Irish Pub
05.2022 - 07.2023
- Delivered exceptional service to customers in a high-volume environment, consistently exceeding expectations
- Played a key role in implementing upselling techniques, leading to a 15% increase in average ticket sales
- Trained and mentored new staff to ensure consistent adherence to service standards and policies
Customer Relations Associate
Keith’s Account Firm
07.2019 - 07.2021
- Served as a trusted point of contact for clients, ensuring timely resolution of inquiries and concerns
- Maintained detailed client records and implemented strategies to enhance customer retention and satisfaction
- Contributed to a 10% increase in repeat client engagement through personalized communication and follow-ups
Customer Service Representative
Conduent Call Center
05.2019 - 07.2019
- Managed a high volume of inbound calls, addressing client issues with professionalism and efficiency
- Delivered technical support, troubleshooting guidance, and service solutions, meeting performance metrics consistently
Sales Representative
Sandals Resort
10.2013 - 09.2016
- Promoted resort packages and services, contributing significantly to overall revenue growth
- Established and maintained strong relationships with guests, ensuring repeat bookings and referrals
- Implemented upselling techniques to maximize revenue and customer satisfaction
Education
Belair High School
Knox College
Skills
- Sales strategy development
- Upselling
- Achieving KPIs
- Handling inquiries
- Resolving complaints
- Ensuring customer satisfaction
- Interpersonal skills
- Fostering positive relationships
- Problem-solving
- Addressing challenges
- Proficient in point-of-sale (POS) systems
- Inventory management tools
- Adaptability
- Thrives in fast-paced environments
- Balancing multiple responsibilities
Accomplishments
- Boosted sales by 15% at McGuire’s Irish Pub through innovative upselling techniques.
- Recognized as 'Top Sales Performer' at Sandals South Coast for achieving and exceeding monthly targets.
Additional Information
Flexible availability, including evenings, weekends, and holidays., Willing to relocate or travel for work as needed.
Certification
Sales
Timeline
Server
Skylar Diner
11.2023 - 07.2024
Server
McGuire’s Irish Pub
05.2022 - 07.2023
Customer Relations Associate
Keith’s Account Firm
07.2019 - 07.2021
Customer Service Representative
Conduent Call Center
05.2019 - 07.2019
Sales Representative
Sandals Resort
10.2013 - 09.2016
Belair High School
Knox College
Similar Profiles
Maryella SwansonMaryella Swanson
Apprentice Carpenter at Skylar Aurora Framing CompanyApprentice Carpenter at Skylar Aurora Framing Company
Van Manaf NincheVan Manaf Ninche
Unarmed Security Guard at Skylar NYCUnarmed Security Guard at Skylar NYC
Louis D. Allen Jr.Louis D. Allen Jr.
Security Supervisor/Brand Ambassador at Skylar SecuritySecurity Supervisor/Brand Ambassador at Skylar Security
Alexandra HortonAlexandra Horton
Live-Out Nanny at The Saperstein FamilyLive-Out Nanny at The Saperstein Family
Ryan MurphyRyan Murphy
Sales Associate at MassMutualSales Associate at MassMutual