Julliana Ocampo
San Diego,CA
Summary
Dedicated and bilingual professional with a diverse background in customer services. Offering 7 years of experience in hospitality across restaurants and bars, seeking a position in an engaging service environment. I have a proven track record as a Shift Lead, assisting in managing operations, training staff, and ensuring exceptional customer experiences. I’m skilled in handling cash/POS transactions, maintaining inventory, and creating a positive atmosphere. With strong communication skills and keen attention to detail, I’m well-equipped for both front and back of house roles. I’m passionate about delivering high-quality service in a vibrant bar and restaurant setting.
Overview
6
6
years of professional experience
Work History
Cantina Mayahuel
San Diego, CA
06.2023 - Current
- Provide exceptional service in this unique mezcaleria known for its extensive selection of over 400 mezcal brands, a wide variety of tequila and beer.
- Educate guests on agave spirits, sharing knowledge about traditional Oaxacan customs and recipes, enhancing their dining experience.
- Collaborate with a skilled team to maintain a welcoming atmosphere across three dining areas and a full bar, ensuring a high level of customer satisfaction.
- Efficiently manage cash/pos transactions and maintaining accuracy while adhering to service protocols.
- Stay updated on industry trends and product offerings, continually expanding personal expertise to foster a deeper connection with patrons.
Financial Services Representative
San Diego County Credit Union
San Diego, CA
06.2023 - 09.2024
- Responsible for transacting business efficiently and accurately on member accounts.
- Analyzed financial data to identify opportunities for increasing profitability.
- Participates in the promotion of the Credit Union products and services to existing and potential members.
Shift Lead
Burros And Fries
Chula Vista, CA
06.2018 - 05.2023
- Operated the register, collected cash or credit card payments.
- Served customers and managed catering.
- Trained new team members in cash register operations, stock procedures and service protocols to ensure customer satisfaction.
- Learned roles of other departments to assist and keep store operational.
Education
Bachelor of Science - Foods And Nutrition
San Diego State University
San Diego, CA01-2025
Associate of Arts - Math and Science
Southwestern College
Chula Vista, CA12.2022
Skills
- Fluent bilingual (English, Spanish)
- Extensive experience in hospitality and customer service
- Strong leadership and team management abilities
- Proficient in cash handling and POS'
- Excellent communication
- Ability to create a positive and welcoming environment
Timeline
Cantina Mayahuel
06.2023 - Current
Financial Services Representative
San Diego County Credit Union
06.2023 - 09.2024
Shift Lead
Burros And Fries
06.2018 - 05.2023
Bachelor of Science - Foods And Nutrition
San Diego State University
Associate of Arts - Math and Science
Southwestern College